Assistant Clients' Rights Advocate 1 (Bilingual-English/Spanish)

Disability Rights California•Alhambra, CA

9d•Hybrid

About The Position

Disability Rights California (DRC) is seeking an Assistant Clients' Rights Advocate (ACRA) to join their Office of Clients' Rights Advocacy (OCRA). This position supports and advocates for people with developmental disabilities who are regional center clients. The ACRA will provide clerical and administrative support for the office, which offers information, advice, and representation on legal topics such as special education, Social Security, IHSS, healthcare, insurance, and community living. The role involves working under the direct supervision of a Clients' Rights Advocate and collaborating with other advocates and attorneys. The position is based in Alhambra, CA, and is eligible for a hybrid schedule, allowing up to three remote workdays per week.

Requirements

Must meet EACH of the minimum qualifications to be considered for an interview.
Ability to work in-person in the Alhambra office a minimum of two days per week.
Ability to greet callers and provide initial response to requests for help.
Ability to coordinate meetings and conference calls.
Ability to process incoming and outgoing mail.
Ability to apply screening guidelines to identify problems and determine appropriateness of advocacy services.
Ability to provide information and referral to individuals who do not qualify for representation or services.
Ability to process requests for materials and publications.
Ability to assist in client and caller interviews.
Ability to use electronic case management software to create case files, including recording required demographic data, and to maintain accurate and timely case information.
Ability to collect data and generate reports.
Ability to assemble evidence packets for use in administrative hearings and other proceedings.
Ability to develop and update community referral information.
Ability to strengthen and build relationships with local community-based organizations.
Ability to assist in scheduling, organizing, and conducting training activities, and developing and producing educational materials.
Ability to assist in the development and implementation of an outreach plan, including targeted outreach to traditionally underserved communities.
Ability to perform other duties as assigned.
Bilingual ability in English and Spanish is required, with the ability to understand complex text, interact fluently, produce clear detailed text, and explain viewpoints.
Occasional travel required (up to 10% of the time) for meetings, training, or outreach activities.
Must be able to transport oneself to work-related meetings, hearings, facilities, and settings where clients live.
Effective and regular communication via online platforms, email.

Nice To Haves

Associate degree in a related field from a two-year college or technical school, OR Bachelor’s degree in a related field from a four-year college or university, OR equivalent combination of experience and training.
Knowledge of statewide resources available to people with developmental disabilities.
Experience reviewing medical or educational records.
Contacts with disability organizations and/or within disability communities.
Experience with or extensive contacts in ethnic or language distinct communities.
Experience providing training to a diverse range of people.
Life experience as a person with a disability or direct experience as a caregiver of a person with a disability.
Proficiency with Windows-based computer applications including Microsoft Office and case management software.
Demonstrated experience and ability to work effectively with a variety of organizations and individuals with diverse perspectives, including people with disabilities, administrators, advocacy groups, and the public, and to maintain confidentiality in all matters.

Responsibilities

Work in-person in the Alhambra office a minimum of two days per week.
Greet callers and provide initial response to requests for help.
Coordinate meetings and conference calls.
Process incoming and outgoing mail.
Apply screening guidelines to identify problems and determine appropriateness of advocacy services.
Provide information and referral to individuals who do not qualify for representation or services.
Process requests for materials and publications.
Assist in client and caller interviews.
Use electronic case management software to create case files, record demographic data, and maintain accurate case information.
Collect data and generate reports.
Assemble evidence packets for administrative hearings and other proceedings.
Develop and update community referral information.
Strengthen and build relationships with local community-based organizations.
Assist in scheduling, organizing, and conducting training activities, and developing and producing educational materials.
Assist in the development and implementation of an outreach plan, including targeted outreach to traditionally underserved communities.
Perform other duties as assigned.