Assistant Chief Engineer

Marriott Vacations Worldwide•Kaanapali, HI

1d•$94,500 - $105,000

About The Position

The Assistant Chief Engineer supports the management and day-to-day operation of Property Operations, Engineering, and related departments. The role supervises repair work orders, helps plan and evaluate preventative maintenance programs, monitors the quality and timeliness of repairs, and assists with management of the physical plant, including equipment, refrigeration, HVAC, plumbing, water treatment, electrical, and life safety systems. In the Director of Engineering’s absence, the role supervises Engineering and related areas. The position maintains property standards by inspecting facilities, keeping required logs and records, operating generators and fire pumps as needed, repairing equipment, and providing emergency response services 24/7. It also coordinates services and purchases for repairs, renovations, furnishings, equipment, and supplies, and ensures associates have appropriate supplies, equipment, and uniforms. The Assistant Chief Engineer supports customer service and human resources activities, including hiring, training, scheduling, performance feedback, associate recognition, and consistent administration of property policies and disciplinary procedures. The role fosters communication and collaboration among associates and emphasizes guest satisfaction and continuous improvement. The stated salary range is $94,500–$105,000. Relocation assistance is available. A valid driver’s license may be required, with at least one year of clean driving history.

Requirements

High school diploma or GED and four years of experience in engineering and maintenance or a related professional area, plus technical training in HVAC-R, electrical, or plumbing; alternatively, a two-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or a related major and two years of relevant experience, plus technical training in HVAC-R, electrical, or plumbing.
A valid driver's license may be required, with at least one year of clean driving history.

Responsibilities

Supervise the distribution of repair work orders and monitor their timely, quality completion.
Ensure property policies are administered fairly and consistently.
Assist in planning, scheduling, and evaluating preventative maintenance programs.
Establish and maintain open, collaborative relationships with associates.
Supervise Engineering and related areas in the absence of the Director of Engineering.
Assist in managing the physical plant, including equipment, refrigeration, HVAC, plumbing, water treatment, electrical, and life safety systems.
Communicate business objectives and expectations to associates and recognize performance.
Recommend or arrange additional services such as painting, repairs, renovations, and replacement of furnishings and equipment.
Select and order or purchase equipment, supplies, and furnishings.
Supervise the day-to-day operations of Engineering and related departments.
Inspect and evaluate facility conditions to determine required work.
Maintain accurate logs and records as required.
Operate generators and fire pumps as necessary.
Provide emergency response services 24/7.
Repair equipment, including refrigeration and laundry equipment, as necessary.
Ensure associates have proper supplies, equipment, and uniforms.
Empower associates to provide excellent customer service and emphasize guest satisfaction and continuous improvement.
Set a positive example for guest relations.
Participate in interviewing and hiring team members.
Train new associates and provide follow-up training using available on-the-job training tools.
Communicate performance expectations in accordance with job descriptions and conduct departmental orientation for new associates.
Ensure associates understand company, resort, and departmental expectations and are cross-trained to support daily operations.
Schedule associates according to business demands and track time and attendance.
Complete disciplinary procedures and documentation according to policy, and participate in progressive discipline procedures.
Observe associates’ service behaviors and provide feedback.
Ensure associate recognition takes place on all shifts.
Solicit associate feedback, use an open-door policy, and review associate satisfaction results to identify and address concerns.