Assistant Center Sales Manager, Geneva

European Wax Center•Geneva, IL

1d•$19 - $21

About The Position

The Assistant Center Sales Manager (ACSM) is a full-time, hourly leadership position and a key member of the Center Leadership Team. Working closely with the Center Sales Director, the ACSM helps foster the EWC Growth culture, coaches and develops the front-of-house team, supports sales and performance goals, maintains smooth center operations, and ensures guests receive a positive experience. The role offers $19–$21 per hour based on experience, plus commission opportunities, benefits, and room for growth.

Requirements

At least 2 years of leadership or management experience.
Experience with POS and computerized scheduling systems.
Clear, professional, and confident communication.
Ability to stay organized and composed during busy periods.
Positive energy, sound judgment, and a solutions-first mindset.
Willingness to lead by example and take a hands-on approach.

Nice To Haves

Leadership or management experience in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment.
Current Key Holder or emerging leader ready to take the next step.
Experience with Zenoti scheduling software.
Enjoys coaching people and helping them succeed.
Comfort discussing sales, goals, and KPIs and motivating a team around them.

Responsibilities

Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
Onboard new team members and help them succeed.
Support scheduling, shift coverage, and day-to-day personnel management.
Co-lead Strut sessions and facilitate one-on-one coaching conversations.
Review employee timesheets and support accurate payroll processing.
Promote accountability, energy, teamwork, and results.
Educate guests about Wax Passes, services, and products.
Coach the team and provide real-time feedback to help achieve sales and performance goals.
Support guest acquisition, retention, and retail sales initiatives.
Help develop and execute local store marketing through grassroots opportunities.
Set the standard for guest service from check-in through check-out.
Process appointments, payments, refunds, and guest requests professionally.
Optimize the reservation book based on guest needs and Associate availability.
Monitor guest satisfaction and resolve concerns promptly.
Ensure guest interactions reflect the EWC Growth standard.
Support weekly and monthly retail and COGS inventory counts.
Complete weekly bank deposits and cash reconciliation.
Help oversee center cleanliness, safety, maintenance, and organization.
Keep the front desk, storage areas, and shared spaces guest-ready.
Assist wherever needed to support the team and center.