Assistant Center Sales Manager, Geneva

EWC Growth•Geneva, IL

11h

About The Position

The Assistant Center Sales Manager is a full-time, hourly leadership role and a member of the Center Leadership Team. The manager partners closely with the Center Sales Director to support the center’s growth culture, coach and develop the front-of-house team, drive sales and key performance indicators, and maintain smooth center operations. The role is focused on ensuring guests receive an excellent experience and leave feeling confident, cared for, and eager to return.

Requirements

At least 2 years of leadership or management experience.
Experience as a current Key Holder or emerging leader ready to take the next step.
Ability to coach and motivate people.
Comfort discussing sales, goals, and KPIs and motivating a team around them.
Experience with POS and computerized scheduling systems.
Clear, professional, and confident communication skills.
Ability to stay organized and composed in a busy environment.
Positive energy, sound judgment, and a solutions-first mindset.
Willingness to lead by example and perform hands-on work.

Nice To Haves

Leadership or management experience in retail, hospitality, beauty, fitness, or another fast-paced customer-facing environment.
Experience with Zenoti.

Responsibilities

Train, coach, and motivate Guest Service Associates to deliver an exceptional guest experience.
Onboard new team members and support their success.
Support scheduling, shift coverage, and day-to-day personnel management.
Co-lead Strut sessions and facilitate one-on-one coaching conversations.
Review employee timesheets and support accurate payroll processing.
Build a culture of accountability, energy, teamwork, and results.
Educate guests on Wax Passes, services, and products.
Coach the team and provide real-time feedback to help achieve sales and performance goals.
Support guest acquisition, retention, and retail sales initiatives.
Help develop and execute local store marketing efforts through grassroots marketing opportunities.
Set the standard for the guest experience from check-in through check-out.
Process appointments, payments, refunds, and guest requests professionally.
Optimize the Reservation Book based on guest needs and Associate availability.
Monitor guest satisfaction and promptly resolve concerns.
Ensure guest interactions reflect the EWC Growth standard.
Support weekly and monthly retail and COGS inventory counts.
Complete weekly bank deposits and cash reconciliation.
Help oversee center cleanliness, safety, maintenance, and organization.
Keep the front desk, storage areas, and shared spaces guest-ready.
Step in as needed to support the team and center.