Assistant Center Manager

EWC Corporate•Plano, TX

9d•Onsite

About The Position

The Assistant Center Manager supports the Center Manager in overseeing daily center operations, motivating the team to meet performance goals, and delivering exceptional guest experiences. This is a full-time, in-center leadership position. The role may lead the center’s business and team when the Center Manager is away and supports sales, service, staffing, training, guest relations, cleanliness, and local growth efforts. Flexible availability is required, and hours and schedules may vary based on business needs.

Requirements

1–2 years of experience; retail and/or beauty experience is preferred but not required.
Prior leadership experience with strong Associate coaching and development skills.
Working knowledge of key performance indicators (KPIs) and how to leverage them to improve business results.
Interest in developing the leadership skills needed for future Center Manager opportunities.
Flexible availability to support business needs, including opening, closing, and weekend shifts; typically expected to work two Saturdays per month.
Positive, friendly, and upbeat personality.
Ability to thrive in a fun, fast-paced environment.
Ability to address and resolve guest concerns promptly using sound judgment, empathy, and a solutions-oriented approach.
Team player with strong communication skills.
Must be open to supporting and/or transferring to neighboring locations and pursuing opportunities to grow with the company.
Ability to stand for extended periods, lift or move up to 25 lbs., and reach items stored at various heights.

Nice To Haves

Prior keyholder experience.

Responsibilities

Lead the center’s business and team in the Center Manager’s absence, including during PTO, meetings, and other scheduled time away.
Understand center KPIs and use performance insights to identify opportunities, guide priorities, and drive results.
Meet and exceed Wax Pass and retail sales goals.
Coach Associates on effective selling behaviors and provide ongoing performance feedback and development.
Deliver an exceptional guest experience from check-in to check-out.
Lead guest experience follow-up, including reviewing and responding to guest returns daily as needed.
Partner with the Center Manager to resolve guest concerns in a timely manner.
Assist in daily operations, scheduling, and team support.
Assist with onboarding and training.
Ensure a high standard of cleanliness.
Motivate and coach team members to achieve success through performance, increased sales opportunities, and profitability.
Build relationships with guests and team members.
Support center and market growth through grassroots marketing, including distributing referral cards outside the center, completing contact follow-up, and helping Wax Specialists do the same.
Partner with the Center Manager to build networking relationships in the local community and create a strong pipeline of center talent.
Participate in local events to increase awareness and drive additional guest traffic.
Support center growth through sales and service excellence.
Take ownership and accountability for creating a positive work environment.
Celebrate positive Associate performance and partner with the Center Manager to identify performance opportunities for ongoing feedback and development.
Support the Center Manager in recruiting and training quality candidates who reflect the EWC brand and will deliver desired results.