Assistant Center Manager

CSL Plasma•Lansing, MI

2d•Onsite

About The Position

This role involves supporting the Center Manager in overseeing plasma center operations, ensuring production goals are met, managing inventories, and maintaining compliance with company standards and regulations. The Assistant Center Manager will also be responsible for staff training, development, and ensuring excellent customer service. Additionally, there is a specific focus on leading onsite training activities for new center support, including training team scheduling, performance monitoring, and ensuring effective delivery of process knowledge. This role requires extensive travel and may involve extended work hours and weekends.

Requirements

Minimum 1 year supervisory or leadership experience responsible for overseeing the activities of others required
Completion of CSL Plasma Leadership Development program
Bachelor’s Degree preferred
Equivalent combination of education and professional work experience required
Bachelor’s degree or equivalent combination of education and relevant work experience
1+ year supervisory or leadership experience
Completion of CSL Plasma Leadership Development program
Company Technical Training Certification

Responsibilities

In the absence of the center manager, overall authority over center operations production goals, monitor net yields and implement improvement plans as required.
Meet daily, weekly and monthly deadlines and maintain operational records.
Independently determine center labor usage to meet business needs.
Support meeting the established center production goals.
In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment.
Support meeting daily, weekly and monthly deadlines and maintain center’s operational records.
Ensure efficient donor flow throughout the center.
Identify problem areas and implement corrective action as needed.
In collaboration with center manager, ensure compliance with all Company SOPs and applicable federal, state and local regulations.
Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties.
In absence of center manager, responsible for all aspects of financial oversight.
Responsible for center production goals.
Monitors net yields and implements plans for improvement when required.
Consistently meets daily, weekly and monthly deadlines and maintains center’s operational records.
In collaboration with center manager, ensure meets financial targets at all times and adheres to cash management, financial reporting, and other financial responsibilities.
In collaboration with center manager, support the center philosophy of continuous improvement.
Collect and analyze data to maintain and improve center quality, efficiency and profitability.
Implement effective corrective action plans when appropriate.
In collaboration with center and quality management, assist quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees.
In collaboration with center and quality management, assist with all audits by working with quality personnel and QA team to develop effective corrective action plans to address any areas of deficiency noted during audits.
Follow all HSE and OSHA policies and procedures.
In collaboration with center manager, ensure the center and all employees comply with OSHA regulations and training.
Complete all OSHA record keeping and reporting requirements.
In collaboration with center manager, maintain clean efficient work environment, and ensure center has sufficient operating supplies and forms.
May conduct routine internal procedures and documentation audits.
Support facility maintenance to highest safety, compliance and cleanliness standards.
Partner with corporate facilities to ensure center compliance at all times.
In collaboration with center manager, conduct recruitment, training, development, counseling and termination.
Manage effectively employee turnover within center operations.
Adhere to HR policies and practices through fair and equitable treatment of all employees.
Communicate effectively with HR to ensure compliance.
In collaboration with center manager, ensure excellent customer service by all staff.
Provide a model of good customer service to employees.
Communicate openly with customers.
Effectively resolve complaints or concerns.
In collaboration with center manager, support all marketing and advertising to ensure effectively executing programs for desired results.
Make applicable recommendations to improve effectiveness.
In collaboration with center manager, represent the Company and center in the community and with other business, local publications and vendors.
Maintain confidentiality of all personnel, donor and center information.
Perform other job-related duties as assigned.
Leads all onsite training activities for new center training.
Leads daily debrief sessions with trainers and center leadership in order to determine training progress.
Makes necessary training adjustments to ensure training is delivered in an efficient and effective manner.
Monitors training efficiency by ensuring training completion rates meet established targets.
Provides progress reports to Manager, New Center Support.
Schedules new center training team to match onsite training needs.
Monitors trainers performance to ensure they meet daily goals.
Ensure that the new center Designated Trainers are effectively delivering process knowledge to all staff members.
Monitor training to ensure that it is compliant with company SOP and HSE policies.
Provide oversight of training team employee relations issues and will collaborate with Manager, New Center Support.
Provides support and guidance to Designated Trainers by effective training and coaching.
Uses Adult Learning Styles to coach Designated Trainers on challenging training situations.
Collaborates with Manager, New Center Support and/or L&D as needed.
Coordinate with multiple new center leadership teams to evaluate new training team performance.
Provides feedback on trainees training progression.
Minimizes training distraction or impact to operational center.
Ensure effective communication between new center leadership, Manager New Center Support, Designated Trainers and Trainees during the training process.
Facilitates new center training materials.
Ensures that training site is set up and maintained properly.
Develops training scenarios.