Assistant Case Manager

EAGLE STAR HOUSING INC • Town of Seneca Falls, NY

2d • Onsite

About The Position

Eagle Star Housing is looking for a compassionate, motivated, and organized individual to join their team as an Assistant Case Manager to provide supportive services to residents in a Permanent Supportive Housing program. The primary goal is to assist Veterans in achieving increased stability and self-sufficiency using a strengths-based, Housing First approach. This role offers a meaningful opportunity to support Veterans on their journey toward stability, independence, and renewed purpose. Under the direction of the Permanent Supportive Housing Director, the candidate will assist in ensuring full capacity in 27 permanent supportive housing units under the guidelines of the Empire State Supportive Housing Initiative (ESSHI) for those who have served in the United States Armed Forces. Within these guidelines, and at the direction of the Housing Director, Veterans will require case management, individualized service plans, coordination with outside providers, and weekly structured activities including life skills. Additional functions include goal planning, connecting clients to community resources, home visits, and rental payment monitoring. It also involves assisting Veterans in housing searches if they no longer require the supportive housing program. Work is accomplished by advising and motivating program participants to achieve their goals. The candidate will coordinate and work collaboratively with the Housing Director to ensure individualized resident needs are met, assist residents in getting settled into their apartments, and conduct regular check-ins to ensure successful transition. The role also involves collaborating with community partners, facilitating group activities, and maintaining notes on each resident in an electronic medical record.

Requirements

• Ability to perform each essential duty satisfactorily.
• Travel is required.
• An unrestricted license is mandatory.
• Must possess the ability to make independent decisions as necessary.
• Have a working knowledge of computer technology.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the general public.
• Ability to calculate figures and amounts such as proportions and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Knowledge of Microsoft Office.

Nice To Haves

• Bachelor’s degree in Human Services, Social Services, Psychology or related field.
• Experience in the human services field (can be substituted for educational preferences).

Responsibilities

• Provides supportive case management to 27 clients assisting them to reach their goals.
• Greets new tenants on arrival, shows new ESSHI tenant to their unit, provide basic tour of building.
• Provides review of included services eligible to those enrolled in ESSHI program.
• Assist tenant in identifying needs to sustain unit in supportive housing.
• Assist tenant in getting settled into ESSHI unit.
• Conducts unit checks with tenant at minimum once per month.
• Works with the resident to resolve issues around lease and/or program rules with the landlord.
• Acts as liaison and works in conjunction with the Housing Director to make sure tenant makes monthly visit and completes any necessary requirements as directed by agency.
• Ensures all initial linkages to community providers are established and maintained.
• Collaborates with all service providers and establishes team communication plan.
• Advocates for additional services and linkages as appropriate based on any observed or reported change in conditions.
• Collaborates with all ESSHI team members for active involvement in ESSHI programing.
• Attends team meetings.
• Maintains current documentation related to admission, continued check-ins, and annually.
• Assists with resident income verification and obtaining paperwork necessary to do so.
• Updates Goal Plans with program participants using a case management approach.
• Completes monthly apartment visits to support residents in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance.
• Respects and maintains resident confidentiality and demonstrates a positive and caring attitude toward all residents and staff.
• Practices and promotes positive peer and resident relations.
• Participates in and promotes quality improvement and maintains clear communications with the House Director regarding house needs and incidents.
• Maintains a continuous physical presence within the house during working hours and responds to requests for assistance.
• Maintains positive and collaborative relationship with leasing agent.
• Identifies opportunities for improvement in all aspects of the program.
• Assists with implementation of policies and programs.
• Identifies and promptly addresses unsafe practices and other safety issues in the house.
• Engages and educates community partners on the Supportive Housing program to increase referral rates.
• Accepts responsibility for personal professional development and demonstrates desire for personal growth.
• Attends staff meetings and other meetings as required by supervisor.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level