Assistant Case Manager

EAGLE STAR HOUSING INC•Town of Seneca Falls, NY

1d•Onsite

About The Position

Eagle Star Housing is seeking a compassionate, motivated, and organized Assistant Case Manager to provide supportive services to Veterans in a Permanent Supportive Housing program in Seneca Falls, NY. The role focuses on helping Veterans achieve increased stability and self-sufficiency using a strengths-based, Housing First approach. This position is a meaningful opportunity to support Veterans on their journey toward independence and renewed purpose. Under the direction of the Permanent Supportive Housing Director, the Assistant Case Manager will help ensure full capacity in 27 permanent supportive housing units, adhering to Empire State Supportive Housing Initiative (ESSHI) guidelines. Responsibilities include providing case management, developing individualized service plans, coordinating with outside providers, and facilitating weekly structured activities, including life skills. The role also involves goal planning, connecting clients to community resources, conducting home visits, monitoring rental payments, and assisting with housing searches for Veterans transitioning out of the program. The ideal candidate will advise and motivate program participants, collaborate with the Housing Director to meet resident needs, assist residents in settling into their apartments, and conduct regular check-ins. Collaboration with community partners, facilitating group activities, and maintaining electronic medical records are also key aspects. The position requires a good team player with excellent written and verbal communication skills, a self-starter with a positive attitude, and a thoughtful, creative thinker.

Requirements

Ability to perform each essential duty satisfactorily.
Travel is required.
Unrestricted license is mandatory.
Ability to make independent decisions as necessary.
Working knowledge of computer technology.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the general public.
Ability to calculate figures and amounts such as proportions and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Knowledge of Microsoft Office.
Must be a good team player.
Excellent written and verbal communication skills.
Self-starter.
Positive attitude.
Thoughtful and creative thinker.

Nice To Haves

Bachelor’s degree in Human Services, Social Services, Psychology or related field.
Experience in the human services field (can be substituted for educational preferences).

Responsibilities

Provide supportive case management to 27 clients assisting them to reach their goals.
Greet new tenants on arrival, show new ESSHI tenant to their unit, and provide a basic tour of the building.
Provide review of included services eligible to those enrolled in ESSHI program.
Assist tenant in identifying needs to sustain unit in supportive housing.
Assist tenant in getting settled into ESSHI unit.
Conduct unit checks with tenant at minimum once per month.
Work with the resident to resolve issues around lease and/or program rules with the landlord.
Act as liaison and work in conjunction with the Housing Director to make sure tenant makes monthly visit and completes any necessary requirements as directed by agency.
Ensure all initial linkages to community providers are established and maintained.
Collaborate with all service providers and establish team communication plan.
Advocate for additional services and linkages as appropriate based on any observed or reported change in conditions.
Collaborate with all ESSHI team members for active involvement in ESSHI programing.
Attend team meetings.
Maintain current documentation related to admission, continued check-ins, and annually.
Assist with resident income verification and obtaining paperwork necessary to do so.
Update Goal Plans with program participants using a case management approach.
Complete monthly apartment visits to support residents in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance.
Respect and maintain resident confidentiality and demonstrate a positive and caring attitude toward all residents and staff.
Practice and promote positive peer and resident relations.
Participate in and promote quality improvement and maintain clear communications with the House Director regarding house needs and incidents.
Maintain a continuous physical presence within the house during working hours and respond to requests for assistance.
Maintain positive and collaborative relationship with leasing agent.
Identify opportunities for improvement in all aspects of the program.
Assist with implementation of policies and programs.
Identify and promptly address unsafe practices and other safety issues in the house.
Engage and educate community partners on the Supportive Housing program to increase referral rates.
Accept responsibility for personal professional development and demonstrate desire for personal growth.
Attend staff meetings and other meetings as required by supervisor.
Perform other duties as assigned.