Assistant Case Manager II - Cardiology

Alaska Native Tribal Health Consortium•Anchorage, AK

12d

About The Position

Under close supervision, supports Case Managers in the department through scheduling, reception, records maintenance, coordination with other hospital clinics, and general assistance. Assistant Case Manager II employees perform work at a higher level under minimal supervision and may be assigned to train Assistant Case Manager I employees. The role supports patient care coordination, insurance verification, and clerical operations, while working under department leadership and performing other duties as assigned.

Requirements

High school diploma or GED equivalent.
At least 2 years of case management experience for non-supervisory positions; an equivalent combination of relevant education and/or training may substitute for experience.
Knowledge of customer service concepts and practices.
Knowledge of multi-line telephone system operation.
Knowledge of privacy laws and regulations.
Knowledge of basic medical terminology and clinic systems.
Oral and written communication skills.
Ability to operate a personal computer using a variety of software applications.
Ability to operate office equipment such as copiers and fax machines.
Ability to maintain and update clinical schedules.
Ability to establish and maintain cooperative working relationships.
For Assistant Case Manager II and III: knowledge of the Alaska Tribal Health System, ANTHC, and Alaska Native cultures and organizations.
For Assistant Case Manager II and III: ability to manage multiple priorities and tasks concurrently and meet deadlines.
For Assistant Case Manager II and III: supervisory communication and management skills.

Responsibilities

Work under the direction of department leadership.
Ensure charts and medical records are available for scheduled appointments or upon request.
Coordinate patient referrals and ensure appropriate follow-up after provider visits.
Assist with routine referrals, including scheduling diagnostic studies, clinic appointments, telemedicine visits, and field clinics, and verifying patient travel and housing arrangements.
Assist nursing staff with admissions, lab and radiology order entry, and electronic forms.
Verify that patient treatment records are complete, accurate, and properly entered in the chart before forwarding them to Medical Records.
Use electronic health record and scheduling-system tracking tools to maintain a database of patients requiring follow-up.
Create new patient records in the electronic health record.
Confirm patient insurance eligibility and update insurance or other third-party billing information in the electronic health record.
Respond promptly to phone calls, messages, mail, faxes, and patient portal messages.
Assist with maintaining files, logs, and registers; may maintain the department fax log.
Obtain medical reports or health information from other facilities or providers.
Coordinate with ANMC departments and Tribal Health Organizations as needed.
Perform routine referrals with medical providers; schedule diagnostic studies and clinic appointments; and confirm complex patient travel or living arrangements.
Screen referrals for previous visits and eligibility status before determining appointment type and tests needed before the visit.
Schedule same-day appointments and ensure visit information is available; schedule required tests before appointments using department guidelines and goals.
May assist department leadership with developing and maintaining Cerner and field schedules.
May order office supplies.
Adhere to organization and department attendance guidelines.
May train Assistant Case Manager I employees.
Perform other duties as assigned.

Benefits

Medical insurance through the Federal Employee Health Benefits Program, with more than 20 plans and tiers.
Cost-share dental and vision insurance.
Discounted pet insurance.
403(b) retirement contributions with pre-tax or Roth options.
401(a) retirement plan with employer matching contributions of up to 5% of eligible pay after one year of employment, based on employee contributions, and possible annual discretionary employer contributions of up to 3%.
Paid time off beginning immediately, with accruals of up to 6 hours per pay period and increased accrual based on years of service.
Eleven paid holidays.
Paid parental leave or miscarriage/stillbirth leave eligibility after six months of employment.
Basic short- and long-term disability, AD&D, and life insurance premiums covered by ANTHC; optional short-term disability buy-up and voluntary life coverage are available.
Flexible spending accounts for healthcare and dependent care.
Ancillary cash benefits for accident, hospital indemnity, and critical illness.
On-site child care facility.
Employee Assistance Program, including grief, financial counseling, mental/emotional health support, and discounted legal advice.
Tuition discounts at Alaska Pacific University for employees and eligible dependents.
On-site training courses and professional development opportunities.
License and certification reimbursements and occupational insurance for medical staff.
Gym access at Alaska Pacific University, including a salt water pool, rock climbing, workout gym, and discounted outdoor equipment rentals.
Emergency travel assistance.
Education assistance or education leave eligibility.
Discount programs for travel, gym memberships, amusement parks, and more.