Assistant Case Manager I - Urology

Alaska Native Tribal Health Consortium•Anchorage, AK

About The Position

Under close supervision, the Assistant Case Manager I supports case managers in the department through scheduling, reception, records maintenance, coordination with other hospital clinics, and general assistance. Employees at this level generally require instruction and/or training. The role works under the direction of department leadership and provides patient-care coordination, insurance verification, and clerical support.

Requirements

High school diploma or GED equivalent.
Knowledge of customer service concepts and practices.
Knowledge of multi-line telephone system operation.
Knowledge of privacy laws and regulations.
Knowledge of basic medical terminology and clinic systems.
Oral and written communication skills.
Ability to operate a personal computer using a variety of software applications.
Ability to operate office equipment such as copiers and fax machines.
Skill in maintaining and updating clinical schedules.
Skill in establishing and maintaining cooperative working relationships.
Skill in managing multiple priorities and tasks.

Responsibilities

Work under the direction of department leadership.
Ensure charts and medical records are available for scheduled appointments or as requested.
Coordinate patient referrals and ensure appropriate follow-up after provider visits.
Assist with routine referrals under standard protocols, including scheduling diagnostic studies, clinic appointments, telemedicine visits, and field clinics, and verifying patient travel and housing arrangements.
Assist nursing staff with admissions, lab and radiology order entry, and electronic forms.
Verify that patient treatment records are complete, accurate, and properly entered in the chart before forwarding them to Medical Records.
Use patient tracking systems in the electronic health record and scheduling systems to maintain a database of patients requiring follow-up.
Create new patient records in the electronic health record.
Confirm patient insurance eligibility and update insurance changes or other changes affecting third-party billing in the electronic health record.
Respond promptly to phone calls, messages, mail, faxes, and patient portal messages.
Assist with maintaining files, logs, and registers, and may maintain the department fax log.
Obtain medical reports or health information from other facilities or providers.
Communicate with other ANMC departments and Tribal Health Organizations to coordinate services as needed.
Perform routine referrals with medical providers; schedule diagnostic studies and clinic appointments; and confirm complex patient travel or living arrangements.
Screen referrals for previous visits and eligibility status before determining appointment type and tests needed before the visit.
Schedule same-day appointments, ensure visit information is available, and schedule required tests before appointments using department guidelines and goals.
May assist department leadership in developing and maintaining Cerner and field schedules.
May order office supplies.
Follow organization and department attendance guidelines.

Benefits

Medical insurance through the Federal Employee Health Benefits Program, with more than 20 plans and tiers.
Cost-share dental and vision insurance.
Discounted pet insurance.
Retirement contributions through a 403(b), with pre-tax or Roth options.
401(a) ANTHC Retirement Plan matching contributions of up to 5% of eligible pay after one year of employment, based on employee contributions, and potential annual discretionary employer contributions of up to 3%.
Paid time off beginning immediately, accruing up to 6 hours per pay period, with accruals increasing based on years of service.
Eleven paid holidays.
Paid parental leave or miscarriage/stillbirth eligibility after six months of employment.
Basic short- and long-term disability, AD&D, and basic life insurance premiums covered by ANTHC, with additional voluntary coverage options.
Flexible spending accounts for healthcare and dependent care.
Ancillary cash benefits for accident, hospital indemnity, and critical illness.
On-site child care facility.
Employee Assistance Program, including support for grief, financial counseling, mental and emotional health, and discounted legal advice.
Tuition discounts at Alaska Pacific University for employees and eligible dependents.
On-site training courses and professional development opportunities.
License and certification reimbursements and occupational insurance for medical staff.
Emergency travel assistance.
Education assistance or education leave eligibility.
Discount program for travel, gym memberships, amusement parks, and more.