Assistant Care Manager - Growth and Retention

Care To Stay Home•Spokane Valley, WA

7d•$60,000 - $80,000

About The Position

Care To Stay Home is seeking an Assistant Care Manager to guide prospective clients and their families from initial inquiry through assessment, enrollment, service startup, and the first 60 days of care, followed by a documented handoff to ongoing care management. The role focuses on helping families understand care options and make informed decisions without pressure, while supporting a positive start to services and early client retention. This position involves daytime work in the office, clients’ homes, and the community, as well as participation in the office manager on-call rotation. The role reports to the Executive Director. Routine office support is limited so client services remain the priority.

Requirements

At least five years of experience in healthcare, home care, hospice, senior living, or related senior services; experience need not be recent or consecutive.
Strong assessment and care coordination skills, sound judgment, and accurate documentation.
Exceptional communication, relationship-building, and follow-through.
Genuine commitment to caring for people, building trust, and helping families choose appropriate care without pressure.
Organization, initiative, and ability to manage multiple prospective and new clients.

Nice To Haves

Experience in sales, admissions, business development, or other customer-facing work, inside or outside healthcare.

Responsibilities

Conduct client assessments to identify needs, preferences, risks, goals, and when professional input is needed.
Explain care options, answer questions, address concerns, and help families make informed decisions without pressure.
Respond promptly to inquiries, follow up consistently, and guide appropriate service enrollment.
Coordinate with scheduling and care management to prepare caregivers and support excellent service starts.
Stay in contact with clients and families during their first 60 days of care, address concerns, and complete a documented handoff to ongoing care management.
Track assessments, enrollments, service starts, client satisfaction, and early retention.
Participate in the assigned on-call rotation.