Assistant Care Manager - Growth and Retention

Care To Stay Home•Spokane Valley, WA

About The Position

Care To Stay Home is seeking an Assistant Care Manager to guide prospective clients and families from their initial inquiry through assessment, enrollment, service startup, and the first 60 days of care, followed by a documented handoff to ongoing care management. The role focuses on helping families understand care options and make informed decisions without pressure, while coordinating a smooth start to services and supporting early client retention. The position involves daytime work in the office, clients’ homes, and the community, as well as participation in the office manager on-call rotation. Routine office support is limited so that client services remain the priority. The role reports to the Executive Director.

Requirements

At least five years of experience in healthcare, home care, hospice, senior living, or related senior services; experience need not be recent or consecutive.
Strong assessment and care coordination skills, sound judgment, and accurate documentation.
Exceptional communication, relationship-building, and follow-through.
Organization, initiative, and the ability to manage multiple prospective and new clients.
A genuine commitment to caring for people, building trust, and helping families feel confident in choosing appropriate care without pressure.

Nice To Haves

Experience in sales, admissions, business development, or other customer-facing work, inside or outside healthcare.

Responsibilities

Conduct client assessments to identify needs, preferences, risks, goals, and situations requiring professional input.
Explain care options, answer questions, address concerns, and help families make informed decisions without pressure.
Respond promptly to inquiries, follow up consistently, and guide appropriate service enrollment.
Coordinate with scheduling and care management to prepare caregivers and ensure services start well.
Stay in contact with clients and families during their first 60 days of care, address concerns, and complete a documented handoff to ongoing care management.
Track assessments, enrollments, service starts, client satisfaction, and early retention.
Participate in the assigned on-call rotation.