Assistant Branch Manager - Arvada

Bellco Credit Union • Wheat Ridge, CO

2d • $70,000 - $76,000

About The Position

The Assistant Branch Manager leads customer relationships delivered through the branch and ensures compliance with operational procedures and responsibility for audit scores. The role supports branch sales and service goals by training, coaching, and developing Member Service Advisor staff, while meeting personal goals and helping the branch achieve its goals. The Assistant Branch Manager resolves escalated issues while keeping the Branch Manager informed, serves as a back-up underwriter, and assumes managerial duties when the Branch Manager is absent.

The position manages branch staff and operations, including hiring, performance management, coaching, training, audits, risk mitigation, and compliance. It maintains strong knowledge of Bellco products, services, lending processes, security and fraud procedures, automated equipment, and operating procedures. The role also supports organizational strategy and works with internal departments, members, auditors, vendors, and community contacts.

Requirements

• Bachelor’s degree in Business or Finance, or equivalent work experience.
• Two years of sales and customer service experience, preferably in financial services.
• Three years of supervisory or management experience.
• Strong interpersonal, sales, and relationship management skills.
• Strong written, verbal, and communication skills.
• Ability to provide leadership and handle multiple priorities under time constraints.
• Working knowledge of Microsoft Office desktop applications.

Nice To Haves

• Four or more years of teller or operations experience preferred.
• Loan experience preferred.

Responsibilities

• Demonstrate Bellco’s Act Nice Behaviors and Core Values in interactions with members, prospective members, and personnel in other departments.
• Manage branch staff, including hiring, performance management, monthly one-on-ones, performance reviews, and salary recommendations.
• Maintain strong knowledge of Bellco products and services, and accurately complete transactions, loan applications, and account openings in Bellco systems.
• Ensure branch goals and metrics are met, including goals for business groups and partners working with the branch, and motivate staff to succeed.
• Conduct daily huddles and monthly one-on-ones with branch staff.
• Maintain positive relationships with other departments, including Legal Compliance, Human Resources, and Operations Teams.
• Evaluate, develop, motivate, and train branch personnel; coach sales and service activities and ensure staff have strong product and process knowledge.
• Recruit and hire staff, address performance issues, and proactively mitigate risk through sound leadership, communication, and guidance; partner with the Regional Director and Human Resources as appropriate.
• Manage branch operations and audit scores; ensure compliance with Operational Procedure Manuals; complete monthly branch audits accurately and on time; and produce daily, weekly, and monthly audit reports.
• Manage losses and other risk issues and keep financial losses within acceptable guidelines.
• Ensure branch effectiveness and adherence to branch operations, procedures, and compliance requirements.
• Maintain knowledge of lending processes, security and fraud procedures, and automated equipment; serve as a source of knowledge on credit union operating procedures for branch staff.
• Assist in defining and developing strategies to set or meet organizational goals.
• Resolve escalated issues while keeping the Branch Manager informed.
• Serve as a back-up underwriter for the branch and assume managerial duties in the Branch Manager’s absence.
• Perform other related duties as assigned by management.
• Be available to work as scheduled, report to work on time, accept supervision, and work well with others.
• Comply with organizational policies, the Employee Handbook, Code of Conduct, required annual training, safety practices, and applicable regulatory requirements.
• Maintain strict confidentiality of records and personally identifiable information (PII).
• Foster an inclusive workplace where diversity and individual differences are valued.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Supplemental life insurance
• Paid vacation
• Paid sick days
• Paid holidays
• Potential quarterly bonuses for exempt branch roles based on production and team goals

What This Job Offers

• Job Type: Full-time
• Career Level: Manager