Assistant Branch Manager Float

University of Virginia Community Credit Union•Ruckersville, VA

18d

About The Position

The Assistant Branch Manager Float supports all University of Virginia Community Credit Union branches as staffing needs require. The role provides supervisory and operational support across local markets, adapts to changing assignments, and assists with branch operations, leadership, coaching, and compliance. It also supports frontline service by engaging members, providing accurate and timely assistance, and modeling exceptional service standards. Extensive travel to branches and flexible scheduling are required to meet branch staffing and business needs. The position helps promote members’ financial well-being and maintain consistent, high-quality branch operations. It supports branch staff and leadership, serves members across account, loan, and transaction needs, and represents the credit union at community events.

Requirements

Three or more years of progressive branch experience in the financial services industry.
High school degree or GED.
Ability to travel to UVA Community Credit Union branches.
Flexible scheduling to respond to changing business needs.
Excellent oral and written communication skills.
Proven inter-team and inter-departmental collaboration skills.
Detail-oriented and organized, with the ability to work efficiently and accurately.

Responsibilities

Travel flexibly to credit union branches as staffing needs require.
Coach branch staff in member service, accurate transactions, and relationship building using available tools and resources.
Lead and participate in team activities and meetings when the Branch Manager is absent or as assigned; assist with disciplinary actions and performance evaluations when directed.
Develop and maintain branch schedules to ensure staffing coverage meets business needs.
Open accounts, process consumer and small business loans, conduct teller transactions, provide notary services, and support ongoing relationship management.
Conduct needs-based conversations and proactive outreach to support members’ financial wellness and schedule appointments.
Participate in community events to build relationships, cultivate business opportunities, and represent the credit union in community leadership.
Support oversight of team relationship-management activities to improve staff skills and the quality of member interactions.
Maintain knowledge of retail and business loan products, deposit products, digital tools, and related operating procedures.
Support branch operations and ensure compliance with procedures, standards, training, and policies; serve as the primary contact for branch operational processes.
Develop personal and team knowledge to reduce errors and operational exceptions.
Ensure proper branch opening and closing and oversee balancing and inventory of cash, monetary instruments, and other valuables.
Monitor branch equipment and coordinate with internal partners and vendors to resolve issues.
Ensure compliance with federal, state, and local laws and credit union policies and procedures.