Assistant Branch Manager Float

University of Virginia Community Credit Union•Ruckersville, VA

19d•$53,000 - $65,000

About The Position

The Float Assistant Branch Manager supports all University of Virginia Community Credit Union branches as staffing needs require. The position provides supervisory and operational support to local markets, adapts to changing assignments, and assists with branch operations, leadership, coaching, and compliance. The role also supports frontline service by engaging members, providing accurate and timely assistance, and modeling exceptional service standards. The position requires extensive travel to Credit Union branches and flexible scheduling to meet branch team needs. It promotes members’ financial well-being through relationship-focused service, operational oversight, staff coaching, and support for consistent branch performance.

Requirements

Three or more years of progressive branch experience in the financial services industry.
High school degree or GED.
Ability to travel to UVA Community Credit Union branches.
Flexible scheduling to respond rapidly to changing business needs.
Excellent oral and written communication skills.
Proven inter-team and inter-departmental collaboration skills.
Detail-oriented and organized, with the ability to work efficiently and accurately.

Responsibilities

Travel to Credit Union branches as staffing needs require.
Coach branch staff to deliver exceptional member service, complete accurate transactions, and strengthen member relationships using available tools and resources.
Lead and participate in team activities and meetings when the Branch Manager is absent or as assigned, including assisting with disciplinary actions and performance evaluations when directed.
Develop and maintain branch schedules to ensure staffing coverage meets business needs.
Assist members with account openings, consumer and small business loans, teller transactions, notary services, and relationship management.
Conduct needs-based financial wellness conversations and proactive outreach to schedule appointments and deepen member relationships.
Participate in community events to build local relationships, cultivate business opportunities, and represent the Credit Union in community leadership.
Support oversight of relationship-management activities across the team to strengthen skills and improve member interactions.
Maintain knowledge of retail and business loan products, deposit products, digital tools, and operational procedures.
Support branch operations, ensure adherence to procedures, standards, training, and policies, and serve as the primary contact for branch operational processes.
Develop and enhance personal and team knowledge to reduce errors and operational exceptions.
Ensure proper branch opening and closing and oversee balancing and inventory of cash, monetary instruments, and other valuables.
Monitor branch equipment functionality and coordinate with internal partners and vendors to resolve issues.
Ensure compliance with federal, state, and local laws and Credit Union policies and procedures.