Assistant Branch Manager - Horsham

QNB Bank•Horsham, PA

1d•Onsite

About The Position

The Assistant Branch Manager is responsible for efficient and effective branch operations and performs administrative duties in support of the branch banking function. This position is located at QNB Bank in Horsham, Pennsylvania. The role implements and coaches Q2 Service and Sales programs, supports customer relationships through courteous and accurate service, and oversees daily office settlement. The Assistant Branch Manager opens, closes, and services deposit products, takes and disburses consumer loans, resolves customer issues, and runs the branch when the Branch Manager is absent. The position also supports employee development, compliance, and community involvement. The candidate is expected to be available during the branch’s business hours: Monday through Friday, 9:00 a.m. to 7:00 p.m., and Saturday, 9:00 a.m. to 1:00 p.m.

Requirements

Proficiency in all aspects of the job.
High school diploma or equivalent.
Previous supervisory experience.
Three years of progressively more responsible experience within a financial organization.
Ability to motivate team members in QNB Service Excellence.
Ability to lift and maneuver coin bags weighing 25–30 pounds.
Communication skills that support QNB’s sales efforts, including identifying and fulfilling customers’ current and future needs.
Excellent reading, writing, and arithmetic skills.
Strong product knowledge and ability to champion and coach Q2 Service and Sales referrals and product campaigns.
Ability to comply with operational and security requirements, government regulations, QNB policy, and established procedures.
Successful completion of two PBA courses recommended by the Branch Manager, including Fundamentals of Banking and Consumer Lending.
Annual fulfillment of Universal Banker checklist recertification requirements.
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations; ongoing employment is contingent on meeting the requirements, including acceptable background investigation results.
Availability to work during all business hours of the location: Monday through Friday, 9:00 a.m. to 7:00 p.m., and Saturday, 9:00 a.m. to 1:00 p.m.

Nice To Haves

Complete familiarity with QNB’s FSR, platform, and consumer loan application-taking policies, procedures, and guidelines.
Knowledge of QNB’s service and sales system and products.

Responsibilities

Implement, model, and coach Q2 Service and Sales programs to help achieve goals and meet or exceed quality standards.
Ensure prescribed schedules and operating policies and procedures are followed.
Oversee daily office settlement and perform related duties as necessary.
Build customer relationships and represent QNB courteously, confidentially, and professionally; provide prompt, efficient, accurate service through consultative selling and cross-selling.
Open, close, and service all types of deposit products at various branch locations, including taking and disbursing consumer loans.
Resolve customer problems positively and efficiently.
Run the branch professionally and effectively in the Branch Manager’s absence, including opening and closing the branch as needed.
Make recommendations regarding performance evaluations for FSR and/or FSR II employees.
Support the community through involvement in local volunteer and/or charitable organizations.
Relate effectively to others beyond simply giving and receiving instructions.
Present at training workshops and Q2 Service and Sales meetings as needed.
Complete compliance training promptly and apply it to job duties, responsibilities, and employee supervision.
Perform additional job-related duties as requested.
Adhere to government regulations, QNB policies, and established procedures for operational and security compliance.
Complete annual recertification of Universal Banker checklist requirements.
Meet the requirements of the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations, including acceptable background investigation results.
Be available to work any hours the branch is open for business.