Assistant Branch Manager (Shaws Peabody)

Eastern Bank•Peabody, MA

24d

About The Position

The Assistant Branch Manager supports the Branch Manager in selling the Bank’s products and services, developing the team, providing superior customer service, achieving sales results, and managing daily branch operations. Under the Branch Manager’s general direction, the role helps manage a banking office and guides the sales activities of platform staff. The incumbent acts as manager on duty when the Branch Manager is away and may apply policy to routine management matters in the Branch Manager’s absence. The role requires sound judgment within bank policies and procedures, with guidance sought when situations are unfamiliar or policies are unclear. The position includes sales and service coaching, oversight of operational and compliance activities, and maintaining an understanding of the teller function, bank products, and business fundamentals. The incumbent may prepare and deliver subordinate performance appraisals as directed by the Branch Manager. The role requires the ability to transport items weighing 15 pounds or more.

Requirements

High school diploma or equivalent.
1–2 years of supervisory experience required.
Strong problem-resolution skills.
Basic business acumen and professionalism.
Ability to communicate information and ideas clearly and exchange accurate information.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn and retain knowledge of the Bank’s products and services and build on that knowledge.
Ability to understand banking business fundamentals, including how a bank makes money and what makes a product profitable.
History of solid sales and service success.
Ability to transport items weighing 15 pounds or more.

Nice To Haves

2–4 years of retail banking experience preferred.
Supervisory experience in a retail banking environment strongly preferred.

Responsibilities

Assist with the daily management of a banking office under the general direction of the Branch Manager.
Achieve personal sales goals and proactively guide platform staff’s sales activities toward branch goals.
Conduct sales and service coaching sessions with sales staff.
Use knowledge of the retail incentive plan and business loans to coach staff toward success.
Manage daily branch operations, including overdraft management, vault management, branch schedules, and opening and closing the office.
Ensure the branch adheres to audit and compliance requirements.
Manage customer service levels in accordance with established guidelines.
Act as manager on duty when the Branch Manager is away.
Apply policy to routine aspects of management in the Branch Manager’s absence.
Prepare and deliver performance appraisals for subordinates as directed by the Branch Manager.
Develop a full understanding of the teller function.
Balance policies and procedures when making decisions that benefit both the Bank and the customer, seeking guidance on ambiguous policies or unfamiliar situations.
Support the Branch Manager in leading and developing the team to achieve results.
Proactively sell the Bank’s products and services to existing customers and prospects and support the platform team’s sales efforts.