Assistant Branch Manager - Palm Coast, FL

Trustco Bank•Palm Coast, FL

About The Position

Trustco Bank is seeking an Assistant Branch Manager to support the Branch Manager in the smooth operation of a bank branch, supervise staff, maintain a secure and compliant environment, and deliver a strong customer experience. The position provides leadership in daily branch operations and helps promote branch growth, sales initiatives, and community financial well-being. Knowledge of residential mortgages, IRA services, and personal banking products supports providing solutions tailored to customer needs. The Assistant Branch Manager may manage staff and branch operations in the Branch Manager’s absence, oversee Head Teller and Teller teams, connect with customers and prospects, resolve issues, and review or approve certain transactions. The role also involves meeting branch performance standards and continuing to develop banking and sales skills through training and education. Duties may change at any time. This is a full-time, non-exempt supervisory position in Palm Coast, Florida. The schedule follows branch operating hours: Monday through Thursday, 8:30 a.m.–5:00 p.m.; Friday, 8:30 a.m.–6:00 p.m.; and rotating Saturdays, 8:30 a.m.–12:00 p.m. The branch is closed Sundays. Employees may need to stay 15–30 minutes after closing, and occasional evening and weekend work and travel for training, meetings, or branch support may be required.

Requirements

High school diploma or equivalent.
Proven supervisory and leadership experience.
Strong customer service background.
Cash handling expertise.
Excellent verbal communication skills.
Fluent in English.
Access to reliable transportation.
Well-organized and able to manage multiple priorities.
Team-oriented and able to thrive in collaborative environments.
Ability to lift 10–20 lbs. and stand for extended periods.

Nice To Haves

Bilingual ability.
Bachelor’s degree.
Previous banking or financial services experience.
Familiarity with residential mortgages, IRA services, and personal banking products.

Responsibilities

Manage staff and maintain smooth day-to-day branch operations when the Branch Manager is absent.
Oversee Head Teller and Teller teams, encouraging excellence and accountability.
Build the branch’s identity, promote sales initiatives, and champion exceptional customer service.
Connect with customers and prospects, resolve issues efficiently, and support customer satisfaction.
Review and approve transactions such as large check cashing, bank checks, and ledger entries while following policies.
Work to meet or exceed branch performance metrics and maintain operational controls, security, and regulatory compliance.
Develop banking knowledge and sales techniques through training, workshops, and ongoing education.