Assistant Branch Manager Ocean Springs 5290

Keesler Federal Credit Union • Ocean Springs, MS

10d

About The Position

The Assistant Branch Manager supports the branch’s daily operations, sales, lending, and member service activities. The role assists the Branch Manager in leading staff, meeting regulatory and operational requirements, resolving escalated member issues, and maintaining effective cash, security, and audit controls. It also supports loan production, member retention, business development, relationship growth, branch performance, and a strong member experience.

The position performs supervisory duties under credit union policies and applicable laws. These duties include participating in recruitment, selection, and onboarding; training and developing employees; assigning and overseeing work; evaluating performance; coaching and counseling; administering recognition or corrective action; responding to employee concerns; and supporting employment actions.

The Assistant Branch Manager performs branch servicing, teller, and lending duties as needed; supports opening and closing, business continuity, audits, cash and security controls, and escalated issue resolution; and helps maintain branch equipment, supplies, and monetary instrument inventory. The role also supports sales and production, community and employer-group relationships, referrals, and compliance with applicable federal regulations, including BSA and OFAC.

Requirements

• High school diploma or GED required.
• At least 2 years of similar or related lending experience required.
• Financial institution, banking, or credit union experience as a lender or teller required.
• Experience meeting or exceeding loan production, deposit growth, and member/customer service goals.
• Proficiency with computers and standard office technology, including Microsoft Word, Excel, Outlook, and Teams.
• Ability to interact professionally and respectfully with members, coworkers, and external partners; communicate clearly verbally and in writing; listen attentively; and contribute to a collaborative, inclusive, member-focused environment.

Nice To Haves

• Prior leadership or supervisory experience preferred.

Responsibilities

• Perform branch servicing duties as needed, including teller and lending functions.
• Complete daily branch opening and closing duties in accordance with policies and procedures.
• Assist with business continuity planning.
• Serve as a point of contact for escalated issues and provide authorized overrides.
• Use the CRM tool to create, monitor, and manage sales and referrals for consumer and business accounts.
• Assist the Branch Manager with audits and share responsibility for vault or safe security.
• Perform quality reviews of incoming accounts and lending applications.
• Research and reconcile teller outages.
• Ensure quality review reports are uploaded to the document management program.
• Assist with alarm checks and with ordering and disbursing cash and coin shipments, as well as supervisory reporting.
• Help maintain branch cash-dispensing equipment, including ATMs, TCRs, and coin machines, through balancing, servicing, and cleaning.
• Maintain branch supplies and monetary instrument inventory.
• Assist the Branch Manager with community functions and building Select Employer Group relationships.
• Make outbound calls to members about products or services for which they qualify.
• Cross-sell credit union services and identify opportunities based on current product, service, policy, procedure, and regulatory knowledge.
• Provide merchant referrals directly to merchants for business accounts.
• Serve as a subject matter expert and as the primary contact for assigned organizational initiatives.
• Ensure branch compliance with federal laws and regulations, including those established by the NCUA and other regulatory agencies, and with BSA and OFAC requirements.
• Participate in recruitment, interviewing, selection, onboarding, employee training and development, work assignment and oversight, performance evaluation, coaching, counseling, recognition, corrective action, employee concern resolution, and support for employment actions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for health care and dependent care expenses
• Employee and dependent life insurance
• 401(k) retirement plan with 100% match on the first 5% contributed by the employee
• Paid leave
• Tuition reimbursement and competitive scholarships
• Short-term and long-term disability benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED