Assistant Branch Manager Ocean Springs 5290

Keesler Federal Career • Ocean Springs, MS

9d • Onsite

About The Position

The Assistant Branch Manager supports the daily operations, sales, lending, and member service activities of the branch. The role assists the Branch Manager in leading staff, ensuring compliance with regulatory and operational requirements, resolving escalated member issues, and maintaining effective cash, security, and audit controls. The Assistant Branch Manager supports loan production, member retention, business development, and relationship growth while helping drive branch performance and deliver an exceptional member experience.

The position performs supervisory duties under credit union policies and applicable laws. These duties include participating in recruitment, selection, and onboarding; training and developing employees; assigning and overseeing work; evaluating performance; coaching and counseling; addressing employee concerns; and supporting employment actions.

The Assistant Branch Manager performs branch servicing duties, including teller and lending functions, and supports branch opening and closing, audits, cash and security controls, equipment and inventory, compliance, sales efforts, community engagement, and organizational initiatives. The role reports to the Branch Manager.

Requirements

• High school diploma or GED required.
• Minimum of 2 years of similar or related lending experience required.
• Financial institution, banking, or credit union experience as a lender or teller required.
• Experience meeting or exceeding loan production, deposit growth, and member/customer service goals.
• Proficiency with computers and standard office technology, including Microsoft Word, Excel, Outlook, and Teams.
• LHA certificate, license, or registration required.
• Ability to interact professionally and respectfully with members, coworkers, and external partners.
• Ability to communicate clearly and effectively verbally and in writing, and listen attentively.
• Ability to maintain a courteous, cooperative, service-oriented approach and build positive working relationships in a collaborative, inclusive, member-focused environment.
• Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

• Prior leadership or supervisory experience preferred.

Responsibilities

• Perform branch servicing duties as needed, including teller and lending functions.
• Complete daily branch opening and closing duties according to policies and procedures.
• Assist with business continuity planning.
• Serve as a point of contact for escalated issues and provide overrides within the scope of authority.
• Use the CRM tool to create, monitor, and manage sales and referrals for consumer and business accounts.
• Assist the Branch Manager with audits and share responsibility for vault or safe security.
• Perform quality reviews of incoming accounts and lending applications, and ensure quality review reports are uploaded to the document management program.
• Assist with researching and reconciling teller outages.
• Assist with alarm checks, ordering and disbursement of cash and coin shipments, and supervisory reporting.
• Assist in balancing, servicing, and cleaning branch cash-dispensing equipment, including ATMs, TCRs, and coin machines.
• Maintain branch supplies and monetary instrument inventory.
• Assist the Branch Manager with community functions and building Select Employer Group relationships.
• Make outbound calls to members about qualifying products and services, cross-sell credit union services, and support sales and production efforts.
• Stay informed about credit union products, services, policies, procedures, and regulatory updates to identify cross-selling opportunities.
• Provide merchant referrals directly to merchants for business accounts.
• Serve as a subject matter expert and primary point of contact for assigned organizational initiatives.
• Ensure branch compliance with applicable federal laws and regulations, including NCUA requirements, BSA, and OFAC.
• Participate in recruitment, interviewing, selection, onboarding, employee training and development, work planning and oversight, performance evaluation, coaching, counseling, recognition, corrective action, employee concern resolution, and relevant employment actions.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Section 125 flexible spending accounts for health care and dependent care expenses
• Employee and dependent life insurance
• 401(k) retirement plan with 100% match on the first 5% contributed by the employee
• Paid leave
• Tuition reimbursement
• Competitive scholarships
• Short-term disability benefits
• Long-term disability benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED