Assistant Branch Manager - Highlands
About The Position
Assists customers with a wide variety of retail banking needs. Provides back-up and support to the Office Manager. Supports the mission, vision, and philosophy of the Bank, and complies with all organizational policies and procedures, including those related to regulatory compliance. This role involves retaining and expanding customer relationships, opening new accounts, performing account maintenance, and processing/closing loans. It also includes consultative selling to uncover client needs and offer solutions, performing service associate duties, assisting with team building and motivation, and supervising staff on a limited basis to support the Office Manager. The position requires leading, exemplifying, and coaching a commitment to service, managing customer relations including complaints and inquiries, overseeing office operational processes, staying updated on bank policies, and representing the bank at community functions.
Requirements
- High School Diploma or GED Equivalent required
- Banking knowledge beneficial
- Computer skills (Microsoft Office, Excel, Word)
- Organizational skills
- Ability to adapt to a changing environment
- Excellent communication skills, both written and verbal
- Ability to function independently in a multi-task environment, as well as part of a team
- Professional appearance and demeanor
- Primarily sedentary work performed in an office environment
- Ability to sit for extended periods of time while working at a computer
- Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
- Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
- Visual acuity sufficient to read computer screens, printed documents, and financial data
- Occasional standing, walking, bending, or reaching
- Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)
Nice To Haves
- BS/BA business related field preferred
- Graduate of Management Training Program or 2+ years of banking experience
Responsibilities
- Retain and expand current customer relationships
- Open new accounts, perform account maintenance, process and close loans
- Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
- Perform Service Associate duties including, but not limited to, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
- Assist with team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees
- Supervise staff on a limited basis to support Office Manager – Assist with interviews, performance appraisals, employee development, disciplinary actions and scheduling
- Lead, exemplify and coach to 212º commitment to service
- Responsible for customer relations including complaints and inquiries
- Responsible for office operational processes
- Maintain up to date with changes in bank operational policies and procedures while making recommendations to improve efficiency
- Represent the bank at community functions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
