Assistant Branch Manager

PNC•Saint Clair Shores, MI

21h•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Assistant Branch Manager within PNC's Retail Branch organization, you will be based in St Clair Shores, MI at the 10 Mile/Harper branch. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. This role supports all aspects of branch, including individual and team, performance. It involves building a high performing team through attraction, on-boarding, coaching and development of branch team members, and leading through influence across a broad range of eco-system partners in an omni channel environment. The position drives revenue and loyalty through proactive client interactions, manages and coaches a proactive client experience, and provides solutions and advice to improve client financial well-being. It also leads effective problem resolution, manages the branded sales process to achieve sales targets and customer loyalty, and grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. The Assistant Branch Manager drives the employee experience, is responsible for acquiring and retaining talent through coaching and development, coaches employees to achieve performance and activity expectations, and assists in the performance management process. The role also manages operational, human capital, reputational and business risk through adherence to established policies and procedures, and exercises sound decision making to identify and mitigate potential risk. PNC Employees are expected to be Customer Focused, knowledgeable of values and practices that align customer needs and satisfaction as primary considerations, and able to leverage that information in creating customized customer solutions. They are also expected to be adept at Managing Risk, assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.

Requirements

Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
Typically requires 4+ years of related business or functional experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education: Associates degree.
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Competencies: Branch Banking Services, Coaching Others, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Retail Lending, Selling.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Supports all aspects of branch, including individual and team, performance.
Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
Leads through influence and impacts a broad range of eco-system partners in an omni channel environment.
Drives revenue and loyalty through proactive interactions with clients.
Manages, coaches and executes a proactive client experience within an omni channel environment.
Provides solutions and advice to improve client financial well-being.
Leads effective problem resolution.
Manages the branded sales process to proactively achieve sales targets and customer loyalty.
Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households.
Drives the employee experience.
Responsible for acquiring and retaining talent through the coaching and development of employees.
Coaches employees to achieve performance and activity expectations.
Assists in the performance management process for all employees.
Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.
Exercises sound decision making to identify and mitigate potential risk.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Be adept at Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service