Assistant Branch Manager - Sterling Heights

Credit Union ONE • Sterling Heights, MI

5h

About The Position

The Assistant Branch Manager supports the Branch Manager in the day-to-day management of a retail branch and assumes the Branch Manager’s duties when the manager is absent. The role coaches and develops branch employees, performs transactions, takes loan applications, and closes consumer and home equity loans.

The Assistant Branch Manager supports branch supervision and operations, helps maintain audit compliance, and assists with responses and corrective measures related to adverse audit findings. The role also builds relationships with members, identifies their needs, and offers suitable products or services. It coaches employees to identify investment opportunities and refers members to Financial Consultants, while assisting with appointment scheduling, follow-up, and service request processing.

Requirements

• Associate degree.
• At least two years of work-related experience.
• Obtain and maintain NMLS registration within six months of hire date.
• Exceptional verbal, written, and interpersonal communication skills.
• Strong leadership skills.
• Background checks are required.
• Pre-employment assessments are required; candidates advanced to this step are contacted by email.

Nice To Haves

• Business administration emphasis in education.
• Consumer and/or mortgage lending experience.

Responsibilities

• Support the Branch Manager with supervision responsibilities and positive performance of branch functions.
• Maintain knowledge of operational processes and procedures and support branch audit compliance.
• Assist with responses to adverse audit findings and work with the Branch Manager on corrective measures.
• Build relationships with members, identify their needs, and offer appropriate solutions, products, or services.
• Coach branch employees to identify members’ investment needs and refer members to Financial Consultants.
• Prospect within the branch and identify investment needs or opportunities.
• Assist the Financial Services Consultant by scheduling appointments, following up on member referrals, and processing service request forms.
• Perform transactions, take consumer and home equity loan applications, and close loans.
• Assume Branch Manager duties in the manager’s absence.
• Coach and develop branch employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree