Assistant Branch Manager 1 or 2 - Wandermere Branch
About The Position
Numerica Credit Union is hiring one Assistant Branch Manager for its Wandermere Branch. The position will be filled at level 1 or level 2 based on the selected candidate’s experience. The Assistant Branch Manager supports or leads branch operations, sales performance, member service, and team development, partnering with the Branch Manager and other departments to advance organizational goals and maintain operational excellence, compliance, and a positive member experience. At level 1, the role is an entry point into leadership within Retail Experience. It assists the Branch Manager with daily management, coaching, service delivery, sales activities, branch transactions, balancing, cash control, staffing, and audit readiness. The role supports team members with complex member needs, develops member relationships, contributes to business development and sales goals, and coaches employees through feedback and development plans. At level 2, the role provides more advanced leadership over daily branch performance, sales execution, operational controls, and staff development. It partners with the Branch Manager on goals, performance analysis, and action plans; oversees branch operations and risk mitigation; handles complex member needs and escalated service matters; and delivers structured, data-driven coaching. Both levels supervise employees, represent Numerica in the community, and are expected to demonstrate the organization’s CARES Principles: Connect, Ask, Resolve, Elevate, and Strengthen. The roles require a high school diploma or GED, relevant financial-services experience, NMLS certification and a Notary Public license (or the ability to obtain each within the designated timeframe), and proficiency with Microsoft Office and core banking systems. Level 1 requires at least four years of relevant experience; level 2 requires at least five years. The job descriptions specify the ability to lift up to 25 pounds and to sit or stand for extended periods. Compensation is listed as $28.36–$42.56 per hour for level 1 and $32.29–$48.42 per hour for level 2. Numerica references a benefits and perks summary but does not specify individual benefits in the posting.
Requirements
- High school diploma or equivalent (GED).
- At least four years of retail banking, credit union, or financial-services experience for level 1; at least five years for level 2.
- NMLS certification, or ability to obtain it within the designated timeframe.
- Notary Public license, or ability to obtain it within the designated timeframe.
- Proficiency in Microsoft Office Suite and core banking systems such as Symitar.
- Excellent communication and interpersonal skills, including the ability to lead diverse teams and present information to groups.
- Strong organizational skills and the ability to manage competing priorities.
- Strong analytical ability to interpret data and make evidence-based decisions.
- Ability to read and interpret business materials, technical procedures, and governmental regulations, and to write reports and business correspondence.
- Ability to lift up to 25 pounds and sit or stand for extended periods.
- Ability to perform supervisory responsibilities such as directing work, evaluating performance, addressing complaints, and resolving problems.
Nice To Haves
- One to two years of leadership or supervisory experience for level 1; two to three years for level 2.
- Associate or bachelor’s degree in Business, Finance, or a related field.
- Prior experience in business development, lending, or leadership training.
- Understanding of operational risk management and compliance standards.
- Formal leadership or management training certification.
- Experience with small business banking or commercial deposit services.
- Advanced understanding of regulatory compliance, lending, and risk-management frameworks.
Responsibilities
- Support or lead branch operations, sales execution, member service, and team development, depending on level.
- Coach team members to identify member needs, recommend appropriate products and services, and meet sales and service goals.
- Engage in sales, account openings, loan applications, business development, and activities that deepen member relationships.
- Oversee or support daily transactions, branch balancing, cash management, teller operations, audit readiness, and compliance with policies and regulations.
- Resolve or oversee escalated transactional and service issues and support members with complex lending, deposit, business-account, and financial-education needs.
- Manage or assist with staffing schedules, workflow, delegation, and branch-level performance goals and action plans.
- Develop employees through coaching, feedback, performance discussions, training, and professional development; participate in hiring and related supervisory responsibilities.
- Collaborate with the Branch Manager and cross-functional teams, including Operations, Risk, Retail Experience, Lending, and HR, to support branch readiness, compliance, and process improvements.
- Represent Numerica in the community through outreach, events, business development, and relationships with local businesses and community partners.
- Apply Numerica’s CARES Principles in daily interactions and uphold its service philosophy, values, and standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
