Assistant Branch Manager - Ormond Beach, FL

Trustco Bank•Ormond Beach, FL

About The Position

Trustco Bank is seeking an Assistant Branch Manager to support the Branch Manager in the efficient, secure, and customer-focused operation of a bank branch. The role oversees daily operations and staff, helps maintain a trusted environment, and works to improve the customer experience and the branch’s performance. The Assistant Branch Manager steps in for the Branch Manager when absent and supervises Head Teller and Teller teams. The position also involves customer engagement, sales initiatives, transaction review and approval, and adherence to operational controls, security standards, policies, and regulatory requirements. Familiarity with residential mortgages, IRA services, and personal banking products is relevant to providing tailored client solutions. This is a full-time role with hours aligned to branch operations: Monday through Wednesday, 8:30 a.m.–5:00 p.m.; Thursday and Friday, 8:30 a.m.–6:00 p.m.; and rotating Saturdays, 8:30 a.m.–1:00 p.m. The branch is closed Sundays. Employees may need to stay 15–30 minutes after closing. Occasional evening and weekend work and occasional travel for training, meetings, or branch support may be required. The job description notes that duties and responsibilities may change.

Requirements

High school diploma or equivalent.
Proven supervisory and leadership experience.
Strong customer service background.
Cash handling expertise.
Excellent verbal communication skills.
Fluent in English; bilingual ability is a plus.
Access to reliable transportation.
Well-organized and able to manage multiple priorities.
Team-oriented and able to work collaboratively.
Ability to lift 10–20 pounds and stand for extended periods.

Nice To Haves

Bachelor’s degree.
Previous banking or financial services experience.
Familiarity with residential mortgages, IRA services, and personal banking products.
Bilingual ability.

Responsibilities

Manage staff and day-to-day branch operations when the Branch Manager is absent.
Oversee Head Teller and Teller teams and foster a culture of excellence and accountability.
Build the branch’s identity, promote sales initiatives, and support exceptional customer service.
Engage with clients and prospects, resolve issues, and work to ensure customer satisfaction.
Review and approve transactions, including large check cashing, bank checks, and ledger entries.
Maintain adherence to policies, operational controls, security standards, and regulatory requirements.
Work toward meeting and exceeding branch performance metrics.
Develop banking knowledge and sales techniques through training, workshops, and ongoing education.