Assistant Branch Manager - Tampa Kennedy

SouthState Bank • Tampa, FL

21h • Onsite

About The Position

The Assistant Branch Manager (ABM) is a key member of the branch team and assists the Branch Manager with overall branch management. The role supports revenue and sales growth, customer satisfaction, operational loss prevention, compliance with operational and security procedures, relationship deepening, and customer retention. The ABM also supports administration and coordination of the branch’s sales and service activities, promotional campaigns, and product initiatives.

The position provides leadership and supervision to designated staff, supports daily branch operations, serves customers, and performs the functions of a Senior Financial Services Representative. The ABM is responsible for following banking regulations and branch audit procedures, maintaining security and cash and supply levels, and helping customers understand and use the bank’s services and self-service technology.

Requirements

• High school diploma or equivalent; a bachelor's degree and/or two years in banking is also listed.
• At least three years of experience in customer service, sales, or branch management.
• Previous supervisory experience.
• Previous banking experience.
• Strong organizational skills and strong PC skills.
• Ability to analyze and solve problems.
• Unquestionable ethics, integrity, and values.
• High energy, passion, and commitment to excellence.
• Strong problem-solving skills, including creativity and innovative thinking.
• Strong oral and written communication skills.
• Professionalism and strong interpersonal skills.
• Leadership, planning, organizational, and decision-making skills.
• Excellent writing skills and training and oral presentation skills.
• Customer service orientation and initiative.
• Ability to read, write, speak, and understand English.
• Willingness to travel for meetings and classes.
• Ability to stand and/or sit for long periods and effectively access and interpret information on computer screens, documents, and reports, and identify customers.

Responsibilities

• Assist the Branch Manager in leading the branch toward sales goals, including outbound calling, sales meetings, and coaching.
• Supervise designated staff and contribute to personnel decisions, including employment, performance ratings, promotions, salary, transfers, and termination.
• Serve customers quickly, accurately, efficiently, and confidentially according to South State Bank Gold Service Standards.
• Perform all functions of a Senior Financial Services Representative.
• Open deposit accounts and explain bank services, including features, benefits, rules, regulations, and pricing; process stop payments, wire transfers, and other maintenance functions within assigned limits.
• Process loan applications and paperwork within lending authority, extend credit to qualified applicants through installment, commercial, and real estate products, and assist with delinquent loan collections.
• Manage loan and deposit exceptions individually and for the branch in accordance with South State Bank expectations.
• Maintain branch security procedures and understand the operation of security devices used to protect against criminal and fraudulent activity.
• Set an example for staff through leadership, customer relations, effective selling and cross-selling, and professional conduct.
• Resolve routine personnel problems as needed.
• Assist tellers with balancing daily work, researching differences, and making necessary adjustments.
• Resolve customer problems and complaints courteously and discreetly, explain policies and procedures, and identify opportunities to satisfy customers and promote additional services.
• Maintain knowledge of the bank’s financial services and ensure compliance with banking regulations, including Regulation CC and the Bank Secrecy Act.
• Ensure adequate cash is available for daily transactions and maintain adequate branch supplies.
• Understand and comply with branch audit procedures and conduct quarterly self-audits using the Branch Internal Control Review.
• Maintain a neat and professional appearance and an orderly work area.
• Develop and maintain a sales-culture environment.
• Understand customer-facing technology and discuss and enroll customers in self-service options.
• Attend required training and acknowledge assigned policies.
• Accept other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED