Assistant Branch Manager I

Rogue Credit Union•Medford, OR

About The Position

The Assistant Branch Manager I assists the Branch Manager with direct delivery of services to members and through branch staff. The role supports member loyalty development and achievement of credit union and branch strategic goals, and hires, develops, and supervises assigned staff. The position helps oversee branch operations, service quality, compliance, deposit program strategy, budgeting, and sales goals. Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in southern Oregon and serving members in select counties in Oregon, California, and Idaho. Its mission is to provide exceptional member experiences and build mutually beneficial relationships. The organization describes a culture focused on supporting team members, career growth, and community involvement. The position requires three to five years of similar or related experience and a high school education or GED. The work involves extensive interaction with members, employees, and outside contacts, including coaching and training staff and resolving sensitive or personal concerns. Physical requirements include lifting up to 30 pounds, continuous sitting, occasional standing and walking, finger dexterity when using a computer, occasional in-person and telephone communication, and continuous near and distance vision. Work may involve Saturday or Sunday hours, occasional overtime or unpredictable schedules, evening and weekend meetings or events, and exposure to potentially hazardous conditions such as robbery. A drug screening test is required within 48 hours of an employment offer.

Requirements

Three to five years of similar or related experience.
High school education or GED.
In-depth understanding of and ability to interpret regulations affecting credit union deposit programs, including Regulations B, D, E, Z, CC, and DD.
Strong supervisory and personnel development skills.
Good judgment and the ability to hire a strong team capable of building trust and credibility with new and existing members.
Excellent communication and training skills.
Resourcefulness and strong conflict- and problem-resolution skills.
Critical-thinking skills and the ability to make recommendations.
Self-starter with excellent time-management and organizational skills.
Strong computer and software skills.
Teller skills to provide backup coverage.
Ability to meet the stated physical requirements, including lifting up to 30 pounds and continuous near and distance vision.
Ability to work a normal workday with possible weekend hours, occasional overtime or unpredictable scheduling, and evening or weekend meetings and events.
Ability to complete a drug screening test within 48 hours of an employment offer.

Responsibilities

Assist the Branch Manager in achieving the credit union’s vision, mission, guiding values, and service promises at the assigned branch.
Recruit, hire, train, coach, and manage qualified staff to meet the needs of assigned areas.
Establish accountability measurements and evaluate the performance of direct reports.
Create and maintain a coaching culture focused on employee achievement and performance.
Lead Tellers and other assigned staff toward branch and individual strategic goals.
Participate in scheduling hours.
Oversee general operations and daily practices, and monitor product delivery quality.
Open or close the branch, conduct meetings, and provide report information as needed.
Serve members by providing information and assistance, troubleshooting concerns, and resolving problems.
Back up Tellers and other branch positions as needed.
Stay current on applicable regulations and ensure staff compliance with regulations and credit union guidelines, including Regulations B, D, E, Z, CC, and DD for deposit programs.
Assist with developing, proposing, and implementing deposit program strategy and policy, and lead activity related to new deposit product development.
Assist with establishing the annual operational budget and monitor performance against budget throughout the year.
Establish annual deposit product sales goals in conjunction with marketing and initiate actions to achieve them.
Perform other duties as needed or assigned.