Assistant Branch Manager I

Make Your Move•Reading, MA

About The Position

Salem Five is hiring an Assistant Branch Manager I to support branch leadership, employee development, sales and business development, and oversight of banking operations. The role fosters a customer-centric environment focused on strong relationships, coaches and develops team members, and helps grow the bank’s market share in the communities it serves. The Assistant Branch Manager collaborates with internal business partners to identify customer needs and make referrals to relevant products and services. The position has primary responsibility for oversight of branch operations, including overdraft, vault, and ATM management; negotiable items; debit card issuance; account-opening practices; policy, procedure, and compliance adherence; and opening and closing the office. The role requires general understanding of banking financials and proficiency with common desktop and mobile technology. The position is an opportunity for professional growth and advancement for Salem Five management candidates. Assistant Branch Managers must be federally registered through the National Mortgage Licensing System (NMLS), and their individual records must remain in good standing, with annual renewal of NMLS IDs.

Requirements

High school diploma or equivalency.
At least three years of related experience and/or training.
Federally registered through the National Mortgage Licensing System (NMLS), with individual records in good standing and annual renewal of NMLS IDs.
Proficiency with mobile smartphones and applications, including texting, email, and application management.
Proficiency with desktop applications including MS Office (Excel, Word, PowerPoint, and Outlook).
Proficiency using the Internet on mobile and desktop devices to search for and locate information.
Demonstrated ability to guide and influence outcomes, coach and train others, manage time, develop business through relationships, and manage performance.
Problem-solving, adaptability, and team management skills.

Nice To Haves

Some supervisory or management experience.
Desire and ability to engage in ongoing development as a coach and leader.

Responsibilities

Ensure the branch provides a customer-centric environment where building strong relationships is a fundamental priority.
Inspire and motivate team members, recognize and reward contributions, and lead by example.
Coach employees through meaningful formal and informal sessions; identify talent and support development through training, regular coaching, and performance assessments.
Identify sales opportunities, deepen existing customer relationships, and grow Salem Five’s market share in its communities.
Work with internal business partners to uncover customer needs and make referrals for products and services, including business loans, merchant services, insurance, and investment services.
Set clear performance expectations and use consistent sales management practices, including team meetings, sharing sales results, encouraging participation in divisional campaigns, and celebrating successes.
Ensure the team follows the defined sales process, including needs assessment, offering solutions and closing business, onboarding, follow-up, outbound calling, and recording customer contact in the Bank’s system of record.
Understand banking financials, including income statements and balance sheets, and manage the elements within the role’s control and authority.
Oversee branch operations, including overdraft management, vault management, ATM management, negotiable items, debit card issuance, account-opening practices, policy and procedure adherence, compliance requirements, and opening and closing the office.