Assistant Branch Manager I

Members 1st Federal Credit Union•Lower Paxton Township, PA

About The Position

The Assistant Branch Manager I supervises the daily operational activities of branch staff, ensuring accuracy and high levels of member satisfaction. The role guides branch operations and assists with growth in deposits, loans, and service ratio. It also involves selecting qualified candidates and coaching staff through development plans. The Assistant Branch Manager ensures compliance with credit union standards and policies, promotes branch growth and service through lobby engagement, and verifies the accuracy of staff work. The role fosters a consultative sales culture by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options. It may also provide coverage for other departments or functions within the scope of the position. The position requires effective English communication, extensive reading and computer work, extended periods of sitting, manual operation of a PC keyboard and standard office equipment, occasional overnight travel, and the ability to exert minimal force occasionally to move objects.

Requirements

3–5 years of related experience.
1–3 years of leadership or management experience.
Excellent communication and interpersonal skills.
Attention to detail and accuracy.
Thorough knowledge of credit union products, services, policies, and procedures.
Strong ability to recognize and offer sales opportunities.
Strong ability to coach and advance individuals.
Advanced analytical and problem-solving skills.
Advanced organizational and time-management skills.
Familiarity with PCs and applicable software.
Ability to communicate effectively in English, orally and in writing.
Ability to perform activities involving data and figures, view a computer terminal, and read extensively.
Ability to sit for extended periods.
Sufficient manual skill to operate a PC keyboard and other standard office equipment.
Ability to travel, including occasional overnight travel.
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects.

Responsibilities

Supervise the daily operational activities of branch staff, ensuring accuracy and high member satisfaction.
Guide branch operations and assist with growth in deposits, loans, and service ratio.
Select qualified candidates and coach branch staff through development plans.
Ensure compliance with credit union standards, policies, and procedures, including accuracy of staff work.
Drive branch growth and service through lobby engagement.
Foster a consultative sales culture by influencing, educating, and connecting associates, partners, and members to technology and self-service options.
Provide coverage, as needed, for other departments or functions within the scope of the position.