Assistant Box Office Manager

Legends Global•El Paso, TX

About The Position

Assists the Box Office Manager in overseeing ticket sales and all aspects of Box Office operation by performing the following duties personally or through subordinates: Essential Duties and Responsibilities include the following. Other duties may be assigned. Prepares or assist with preparation of a daily report of business transactions. Prepares nightly deposits and reconciliations. Supervises and schedules ticket sellers and completes weekly payroll. Processes group sales orders and complimentary ticket requests. Assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner. Maintains communication with ticket company representatives for updates and/or revisions in computer operations. Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale. Assists with preparation of the final Box Office statement for settlement of each event. Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public. Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules. Maintains accurate count of tickets sold, money received from ticket sellers and change banks Sells tickets as needed: Opens and or closes ticket window as required. Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately. Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets. Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault. Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures. Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance. Efficiently and courteously answers questions concerning prices, seating, and events. Gives information concerning coming attractions. Supervisory Responsibilities: Assists the Box office Manager with management of Ticket Sellers. Carries out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws. Assists in training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or general education degree (GED)
1 to 2 years related experience required
Or equivalent combination of education and experience
Experience in accounting and customer service essential
Excellent communication, problem solving, and organizational skills required
Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
Knowledge of supervisory principles and practices
Ability to coordinate and schedule staff
Excellent good customer service and public relations skills
Demonstrated knowledge of ticket selling/box office operations
Ability to count money, make change accurately
To perform this job successfully, an individual should have strong computer skills.
Ability to work with minimal supervision
Ability to work flexible hours based on events, including daytime, evening, weekends, and holidays, as needed
Must be able to speak, read, and write English
Must have professional attitude and appearance

Nice To Haves

Box office experience in a similar environment strongly preferred
Supervisory experience desired
Experience with spreadsheets and computerized ticket systems desirable.

Responsibilities

Prepares or assist with preparation of a daily report of business transactions.
Prepares nightly deposits and reconciliations.
Supervises and schedules ticket sellers and completes weekly payroll.
Processes group sales orders and complimentary ticket requests.
Assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner.
Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
Assists with preparation of the final Box Office statement for settlement of each event.
Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
Maintains accurate count of tickets sold, money received from ticket sellers and change banks
Sells tickets as needed
Opens and or closes ticket window as required.
Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.
Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
Efficiently and courteously answers questions concerning prices, seating, and events.
Gives information concerning coming attractions.
Assists the Box office Manager with management of Ticket Sellers.
Carries out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws.
Assists in training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.