Senior Box Office Manager
About The Position
The Greater Ontario area venues, including Toyota Arena, ONT Field, and the Ontario Convention Center, are seeking an opening position for a Senior Box Office Manager. Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
Requirements
- Ability to work with minimal supervision
- Ability to work flexible hours based on events, including daytime, evening, weekends, and holidays, as needed
- Must be able to speak, read, and write English
- Must have a professional attitude and appearance
- 5-7 years related experience required
- Or equivalent combination of education and experience
- Experience in accounting and customer service essential
- Excellent communication, problem solving, and organizational skills required.
- Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
- Ability to analyze data and figures
- Knowledge of supervisory principles and practices
- Ability to coordinate and schedule staff
- Excellent good customer service and public relations skills
- Demonstrated knowledge of ticket selling/box office operations
- Must be able to pass the background.
Nice To Haves
- Bachelor's Degree preferred
- Box office experience in a similar environment strongly preferred
- Supervisory experience preferred
- Ticketmaster platform experience preferred
- Microsoft office suite experience preferred
Responsibilities
- Directs and oversees the internal control of daily operations as outlined in the Box Office Manual
- Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner
- Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration
- Builds and modifies all computer ticket events and issues computer access codes to facility management
- Builds seating configurations for each event on the computer ticket system in coordination with the promoter, production coordinator and marketing director.
- Coordinates the house scale for all ticket events
- Maintains communication with ticket company representatives for updates and/or revisions in computer operations
- Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative
- Prepares and presents the final box office statement for settlement of each event.
- Provides the finance department with a certified event audit statement in a timely manner, to be used at time of settlement
- Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public
- Establishes files on each event that consist of seats on-hold for the building and promoter, event audits and ticket inventory schedules
- Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
- Assists or sells tickets as needed
- Opens and or closes ticket window as required
- Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately
- Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets
- Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
- Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance
- Efficiently and courteously answers questions concerning prices, seating and events.
- Gives information concerning coming attractions
- Prepares and submits daily report of business transactions
- Maintains accurate count of tickets sold, money received from ticket sellers and change banks
- Answers phones, takes, and delivers messages, and provides information to visitors and callers
- Distributes information to staff and to required outside authorities.
- Handles pre-event correspondence and sends information that affects booking
- Manages the Ticket Sellers or other Box Office staff.
- Is responsible for the overall direction, coordination, and evaluation of these units
- Carries out supervisory responsibilities in accordance with Legends Global’s policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems
Benefits
- We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
