Assistant Billing Clerk

City of Alhambra•Alhambra, CA

6d•Onsite

About The Position

Under general supervision, the Assistant Billing Clerk performs a wide variety of utility billing duties involving the processing of water and refuse services; maintains detailed accounting; responds to general customer inquiries and complaints; and performs other related duties as assigned. This position will receive a 5.0% salary increase in July 2027, bringing the top step salary to $80,874.36. The top salary range for this position currently reaches $77,023.17, PLUS, an excellent benefits package!

Requirements

High School Diploma or GED equivalent
One year of experience in customer service, bookkeeping, or the preparation, maintenance, and processing of detailed records
Basic accounting principles and bookkeeping procedures and methods
Modern office methods, practices, and record maintenance systems
Operational characteristics of a computer terminal
Public contact techniques
Ability to perform a variety of clerical accounting duties related to utility billing
Ability to respond to public inquiries, complaints and requests for service in a tactful and effective manner
Ability to accurately enter data at a speed necessary for successful job performance
Ability to accurately perform basic mathematical calculations
Ability to operate a computer terminal, calculator and other office equipment
Ability to understand and follow oral and written instructions
Ability to establish and maintain effective working relationships with those contacted in the course of work
A typing certificate with a net speed of 45 wpm is required
Ability to lift up to 15 pounds
Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, crouching and stooping in the performance of daily office activities
The position also requires grasping, repetitive hand movement, and fine coordination in retrieving and entering data using a computer keyboard
Near and far vision in reading work related documents and using the computer
Acute hearing is required when providing phone and personal service

Nice To Haves

Internet or electronic typing certificates will not be accepted
Certificates must be issued and dated within six (6) months of the final date of this recruitment from a government agency, temporary employment agency, business college, or public school system
Typing tests from the County of Los Angeles Department of Human Resources are not accepted
Cover letters and resumes are optional

Responsibilities

Assists with the processing of payments for water utility and refuse collection services
Checks payment accuracy
Batches payments into predetermined groups
Calculates and posts payments
Processes orders from customers discontinuing service
Enters information into computer
Answers questions and inquiries made by the public or refers to appropriate personnel
Prints and mails customer billings
Uses computer system and manual records to research status of accounts to answer inquiries and complaints regarding billing charges and services at public counter and/or over the telephone
Receives daily printed meter reads
Records high and over reads
Corrects inaccurate readings and distributes orders for rereading meters
Dispatches field personnel for a variety of routine and emergency service calls
Maintains regular attendance