Assistant Banquet Manager - Hilton - Harrisburg, PA

Hotel Equities•Harrisburg, PA

17h•$50,000 - $60,000•Onsite

About The Position

The Assistant Banquet Manager is responsible for training and directing the banquet staff in servicing all banquet activities in order to ensure a successful function and repeat business.

Requirements

Must exemplify a positive, professional demeanor.
Ability to effectively deal with internal and external customers.
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking appropriate questions to attain the goal of complete internal & external guest satisfaction.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to listen effectively, to speak and write English clearly.
Thorough organization and time management skills to complete tasks efficiently and timely.
Knowledge in Microsoft Office Products.
High School Diploma or Equivalent.
2+ years of previous experience in the Food & Beverage industry required.

Nice To Haves

College degree is preferred.
Bachelor of Science Degree in Hotel/Restaurant Management is desirable.
A combination of practical experience and education will be considered as an alternative.
Previous supervisory experience in a hospitality setting is preferred.

Responsibilities

Supervise the setup of function rooms to include placement of linens, silver, china, and glassware according to event order specifications.
Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.
Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, convention services, and engineering staff, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
Meets and exceeds the expectations of the Ambassadors by utilizing leadership skills and motivation techniques in order to maximize Ambassador productivity and satisfaction of direct reports.
Provide leadership and direction in the development of Ambassadors.
Supervise clean-up of function room and proper breakdown and storage of equipment.
Enter billing information at a point of sale/automated sales system in order to generate a final guest check.
Process payroll for each event which includes the calculating number of hours worked and gratuity distribution.
Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions.
Communicate both verbally and in writing to provide clear direction to staff.
Promote and foster dignity and respect in the workplace with all Ambassadors and departments.
Comply with attendance rules and be available to work on a regular basis.
For small banquet, coffee break functions, this individual will be the sole person taking care of the guests.
Other duties as assigned.