Assistant Banquet Manager
About The Position
The Assistant Banquet Manager helps oversee banquet operations at the Four Points by Sheraton Hotel & Conference Center in Norwood, Massachusetts. Working closely with the Banquet Manager, this hands-on leadership role supports the successful execution of corporate and social events in a fast-paced, high-volume environment. The position supervises and develops banquet staff and may make operational decisions when the Banquet Manager is absent. The role is full-time and salaried, with a minimum of 40 hours per week. Flexibility is required to work additional day, evening, weekend, and holiday shifts based on hotel and guest needs. Holiday coverage is required in this 24/7 operation, except on Christmas Day unless an event is scheduled. Relocation is not offered. The hotel has 28 meeting rooms and more than 40,000 square feet of event space. The role includes responsibility for events and substantial food and beverage sales, as well as guest satisfaction, financial records, staffing, compliance, and operational improvements.
Requirements
- High school diploma or GED.
- Computer proficiency, including Microsoft Outlook, Excel, and Word.
- Strong customer service skills.
- Effective written and verbal communication skills for engaging with supervisors and customers.
- Proven leadership skills.
- Ability to create weekly team schedules.
- Managerial experience resolving guest and employee issues.
- Strong organizational and time-management skills, including prioritizing tasks in a fast-paced setting.
- Understanding of cost controls and cash handling.
- Physical ability to lift and carry items weighing up to 50 pounds as part of regular job duties.
Nice To Haves
- Two or more years of banquet management experience.
- Hotel experience and free-standing venue experience.
- Tips and ServSafe certification.
Responsibilities
- Support the Banquet Manager in overseeing banquet operations and ensuring exceptional event execution.
- Supervise banquet staff, including servers, bartenders, and break attendants; manage scheduling, training, and performance evaluations.
- Act as decision-maker when the Banquet Manager is absent.
- Ensure event setups align with Event Orders and coordinate with sales and culinary teams for seamless service.
- Oversee social and corporate events across more than 40,000 square feet of event space.
- Manage financial responsibilities for more than $4 million in food sales and $500,000 in beverage sales.
- Collaborate with Food & Beverage leadership to plan and execute large-scale events, including Easter and Mother’s Day brunches serving more than 1,000 guests.
- Maintain compliance with health, safety, and licensing regulations.
- Assist with budgeting, menu feedback, inventory control, and marketing initiatives.
- Serve as the primary contact for social gatherings, address inquiries, and resolve guest issues.
- Prepare staffing and sales reports and maintain accurate financial records.
- Recommend operational improvements and equipment upgrades to enhance service quality.
- Perform Manager on Duty shifts and host events from start to finish.
Benefits
- Incentive plan
- Medical, dental, and vision insurance
- Life and disability insurance
- Well-being programs
- 401(k) and pension plan
- Career development opportunities
- Tuition reimbursement
- Flexible work
- Vacation and sick time
- Marriott employee discounts at participating hotels, upon successful completion of ongoing training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
