Assistant Banquet Manager

Marriott•San Antonio, TX

2d•$26 - $35

About The Position

This entry-level management position assists in leading banquet staff and personally executing events according to requirements and standards. The Assistant Banquet Manager helps develop and direct the team to deliver consistent, high-quality service. The role supports banquet operations and inventory management, leads shifts and participates in event service, works to maximize customer satisfaction, and assists with staff scheduling, training, feedback, and safety procedures.

Requirements

High school diploma or GED.
2 years of experience in event management, food and beverage, or a related professional area.

Responsibilities

Assist in managing departmental inventories and assets, including par levels and equipment maintenance.
Maintain attendance logs for banquet employees.
Maintain and enforce established sanitation levels.
Adhere to and reinforce standards, policies, and procedures, including SOPs and LSOPs.
Ensure employees are aware of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
Order departmental supplies, including china, glass, silver, buffet presentations, props, and other service equipment.
Use banquet beverage “Use” records to guide the banquet beverage supervisor in controlling liquor costs, managing perpetual inventory, and requisitioning liquor.
Manage banquet activities to maximize customer satisfaction and support the overall success of events.
Assist in scheduling banquet service staff based on forecasts and service standards while maximizing profits.
Attend and participate in pertinent meetings.
Lead shifts and actively participate in servicing events.
Apply and continually broaden knowledge of food and wine pairings, cutting-edge cuisine, and event presentation.
Set a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service levels.
Respond to and handle guest problems and complaints.
Empower employees to provide excellent customer service and strive to improve service performance.
Support a departmental orientation program and appropriate new-hire training.
Ensure employees understand expectations and parameters.
Observe employee service behaviors and provide feedback.
Review comment cards and guest satisfaction results with employees.
Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.