Assistant Banquet Manager
About The Position
This entry-level management position assists in leading banquet staff and personally supports the execution of events according to requirements and standards. The role helps develop and direct the team to provide consistent, high-quality service. The Assistant Banquet Manager supports banquet department operations and inventory management, participates in leading banquet teams and servicing events, and helps ensure exceptional customer service. The position also supports employee orientation, training, feedback, and communication of safety and emergency procedures. At The Ritz-Carlton, the role is expected to deliver the brand’s Gold Standards graciously and thoughtfully. Associates learn and exemplify the Employee Promise, Credo, and Service Values while contributing to luxury guest experiences.
Requirements
- High school diploma or GED.
- Two years of experience in event management, food and beverage, or a related professional area.
Responsibilities
- Assist in managing departmental inventories and assets, including par levels and equipment maintenance.
- Maintain attendance logs for banquet employees.
- Maintain and enforce established sanitation levels.
- Adhere to and reinforce standards, policies, and procedures, including SOPs and LSOPs.
- Ensure employees are aware of the event-phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
- Order departmental supplies, including china, glassware, silverware, buffet presentations, props, and service equipment.
- Use banquet beverage “Use” records to guide the banquet beverage supervisor in controlling liquor costs, managing perpetual inventory, and requisitioning liquor.
- Manage banquet activities to maximize customer satisfaction and support event success.
- Assist in scheduling banquet service staff based on forecasts and service standards while maximizing profits.
- Attend and participate in pertinent meetings.
- Lead shifts and actively participate in servicing events.
- Apply and continually broaden knowledge of food and wine pairings, cutting-edge cuisine, and event presentation.
- Set a positive example in guest relations.
- Interact with guests to obtain feedback on product quality and service levels.
- Respond to and handle guest problems and complaints.
- Empower employees to provide excellent customer service and strive to improve service performance.
- Support departmental orientation so employees receive appropriate new-hire training.
- Ensure employees understand expectations and parameters.
- Observe employee service behaviors and provide individual feedback.
- Review comment cards and guest satisfaction results with employees.
- Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
