Assistant Area Manager, Fort Lauderdale

AvantStay • Fort Lauderdale, FL

2d • $63,000 - $67,000 • Onsite

About The Position

AvantStay is seeking an Assistant Area Manager to support the Area Manager with day-to-day operations for AvantStay properties in the designated Fort Lauderdale area. The role helps ensure a superior guest experience through property audits, supply management, and timely responses to guest and homeowner concerns. The position requires living within a short drive of the vacation rental properties, maintaining a hands-on in-market presence, and frequently traveling among properties.

The Assistant Area Manager reports to the Area Manager and may fill in as market lead and personnel manager when both the Area Manager and Senior Assistant Area Manager are absent, if applicable. The role communicates with property owners, coordinates with internal departments and in-market personnel, monitors issue resolution, and oversees property standards, inventory, housekeeping, and routine maintenance. It also participates in rotating after-hours on-call support.

The position offers an annual salary of $63,000–$67,000 plus a performance bonus, dependent on skills and experience. AvantStay describes itself as a venture-funded, rapidly growing short-term rental company providing tech-enabled group travel experiences.

Requirements

• At least 2 years of hospitality or customer-facing experience.
• Basic proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Availability to work weekends and holidays and maintain a flexible schedule to meet business needs.
• Reliable, snow-ready car and a valid driver’s license.
• Ability to spend most working time standing, walking, and driving to properties.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop, and occasionally push, pull, and lift more than 25 pounds.
• Excellent self-management and prioritization skills, with the ability to meet tight deadlines in a fast-paced environment.
• Responsiveness via Slack and email.
• Must reside within a short drive of the vacation rental properties in the designated area.
• Ability to maintain a hands-on, in-market presence as dictated by business needs.

Nice To Haves

• Vacation rental industry experience.
• Knowledge of Salesforce.
• Experience in hospitality and/or real estate.
• Accredited Residential Manager (ARM) designation.

Responsibilities

• Report to the Area Manager and perform assigned tasks; fill in as market lead and personnel manager in the absence of both the Area Manager and Senior Assistant Area Manager, if applicable.
• Serve as a point of contact for property owners, communicate with them promptly, review owner distribution statements, and connect owners with AvantStay’s internal departments.
• Meet and maintain standards and metrics related to owner satisfaction.
• Collaborate with the in-market team to support efficient operations, including training, coaching, and evaluating field operations personnel.
• Monitor guest and homeowner issues through resolution within designated time frames, review resolution quality, and take action to support customer satisfaction.
• Use independent judgment to identify property issues or quality-assurance concerns and address them or assign corrective work to field operations personnel.
• Perform essential non-manual administrative duties to support daily operations without direct supervision.
• Coordinate or oversee housekeeping and routine rental maintenance, such as changing linens, moving furniture, changing light bulbs, and troubleshooting cable or Wi-Fi issues.
• Maintain appropriate inventories of consumables and linens across homes in the market.
• Inspect properties regularly, as needed, to ensure compliance with AvantStay standards and regulations, including when market coverage is insufficient.
• Respond promptly to guest and homeowner concerns through email, calls, texts, Slack messages, and tickets.
• Travel frequently to properties in the designated area to support operations and ensure compliance.
• Participate in rotating after-hours on-call coverage for market support.

Benefits

• Annual salary of $63,000–$67,000 plus a performance bonus, dependent on skills and experience.
• Company-sponsored medical, dental, vision, and life insurance.
• Flexible paid time off.
• Complimentary and discounted stays at AvantStay properties.
• Pre-tax retirement savings plans offered through Betterment.
• Paid parental leave.
• Fitness reimbursement.
• Cell phone reimbursement.
• Mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed