Assistant Area Director

Commonwealth of Massachusetts•Beverly, MA

19d•Onsite

About The Position

The Assistant Area Director for Administrative Services is a senior management position supporting the Area Director and is delegated substantial responsibility for the day-to-day management of the Area Office’s administrative, fiscal, contract, provider, data, and operational systems. The role enables the Area Director to focus on external relationships, planning, development, and strategic initiatives. The Assistant Area Director leads Purchase of Service contract and billing processes, fiscal reconciliation and spending-plan management, provider utilization and compliance, service authorizations and enrollments, waiver and Plan of Care processes, Area Office Assignments and transfers, administrative workflow, data integrity, complaint resolution, and process improvement. The position directly supervises assigned administrative and program-support staff, advises the Area Director on fiscal and provider matters, participates in Senior Management and Leadership Team decision-making, represents Area Office leadership in Department forums when designated, and works closely with the Assistant Area Director for Program Services. The role helps ensure program decisions are implemented through accurate, timely, compliant, and fiscally sound administrative systems. The position is based in Beverly, Massachusetts, and is full-time at 37.5 hours per week, Monday through Friday, 8:45 a.m. to 5:00 p.m. Flexibility is required to meet program needs. Applicants must have at least five years of full-time or equivalent part-time professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management, including at least one year in a project management, supervisory, or managerial capacity, or an equivalent combination of experience and qualifying substitutions. Relevant certificates, bachelor’s degrees, graduate degrees, and doctorates may substitute for portions of the required experience as specified in the posting.

Requirements

At least five years of full-time or equivalent part-time professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management, or an equivalent combination of experience and substitutions.
At least one year of the required experience must have been in a project management, supervisory, or managerial capacity.
A relevant or related certificate may substitute for one year of the required experience.
A bachelor’s degree in a related field may substitute for two years of the required experience.
A graduate degree in a related field may substitute for three years of the required experience.
A doctorate in a related field may substitute for four years of the required experience.
Flexibility to meet program needs.

Responsibilities

Lead Purchase of Service contract and fiscal operations, including oversight of contract expenditures, billing, monthly reconciliation, contract amendments, spending plans, fiscal compliance, service authorizations, budget-meeting preparation, utilization tracking, and related workflows.
Monitor expenditures by program and service category, identify variances and projected needs, ensure provider billing is accurate and timely, and work with the Area Director, Contracts Officer, PC2/program staff, and providers to maximize resources and maintain fiscal integrity.
Review, approve, and monitor Service Request Forms and Service Change Forms within delegated authority.
Facilitate provider contract and utilization meetings, serve as an Area Office provider liaison, monitor contract compliance, coordinate Investigation Action Plan follow-up, and support timely communication, enrollment, and implementation of approved services.
Supervise assigned administrative staff and oversee rosters, enrollments, Area Office Assignments, and incoming and outgoing transfers.
Maintain accurate administrative systems, respond to information requests, develop consistent workflows, lead initiatives and special projects, and exercise independent judgment in administrative and personnel matters within delegated authority.
Oversee Autism funding as assigned; monitor Home and Community Based Waiver eligibility and documentation and Plans of Care; support revenue generation; track Chapter 688 resource information; project spending and utilization; and ensure records are accurate, complete, and timely.
Chair the Complaint Resolution Team and review and approve decision letters within delegated authority.
Monitor complaint trends and investigatory follow-up, coordinate quarterly provider compliance meetings, and participate in CRT and transition planning.
Participate in Senior Management and Leadership Team activities and implement administrative policies and controls to improve accountability and consistency.
Perform other duties as assigned.