Security Operations Assistant Account Manager

Allied Universal • Baltimore, MD

3d

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operations functions at an assigned post. The role supports execution of the security contract according to post orders, client instructions, and internal procedures. A week-long management onboarding course is provided.

Under the Account Manager’s direction, the Assistant Account Manager coordinates technical and managerial aspects of site security operations, supervises and trains Security Professionals, supports client relationships, and helps maintain the security department’s records, facilities, and procedures. The role may occasionally perform Security Professional duties by standing post, but no more than 50% of any workweek.

The position requires availability outside the normal shift schedule as needed and accessibility by phone or pager 24/7 for emergency response. Salary range: $50,715.20–$60,715.20 per year.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or have applied for and receive the license before employment; maintain active status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test; these are conditions of employment.
• For driving positions: valid Driver’s License and at least one year of driving experience; clean driving record as specified, required minimum insurance under company policy, and ability to operate a vehicle safely.
• Demonstrated initiative and ability to prioritize multiple competing assignments and manage deadlines.
• Strong customer-service orientation, including professional client issue resolution and de-escalation skills.
• Professional and articulate demeanor, with good independent judgment and discretion.
• Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
• Outstanding verbal and written communication skills and ability to interact successfully at all organizational levels, including with clients, while working as a team player.
• Availability to work outside the normal shift schedule as needed and accessibility by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Coordinate aspects of executing the security contract at the assigned location under the Account Manager’s direction.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, when applicable, or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals; evaluate performance and recommend assignments.
• Ensure the Post Order manual and other post and training information are maintained and updated, and that the post is maintained, cleaned, and organized.
• Assist the Account Manager with interviewing and evaluating new employees.
• Conduct on-the-job training for new employees and when post orders change, in coordination with Shift Supervisors.
• Oversee reports, logs, and pass-downs generated by and for the Security Department; distribute communications and information to Security Professionals as directed.
• Manage and supervise Security Department sub-units, such as fire control rooms, command centers, and loading docks, as applicable.
• Generate work orders and related paperwork for extra security coverage requests, as needed.
• Respond to minor incidents, ensure appropriate action is taken, complete required reports, and notify appropriate parties in a timely manner.
• Identify personnel problems, such as payroll issues and employee relations complaints, and forward them to the Account Manager or Field Supervisor as appropriate.
• Write reports or assist with investigations as directed by the Account Manager, Branch Manager, or Corporate HR Director.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and with prior approval from Branch or Corporate HR management.
• Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant/client contact and support.
• Occasionally perform Security Professional duties, such as standing post, on an as-needed basis, for no more than 50% of any workweek.
• Be available outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED