Security Operations Assistant Account Manager

Allied Universal • Baltimore, MD

4d • $50,715 - $60,715

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post, following post orders, client instructions, and internal procedures. The role assists with the technical and managerial coordination of the security contract and serves as a direct supervisory contact for shift supervisors or Security Professionals. Allied Universal provides a week-long management onboarding course covering best practices, tools, and guidance.

The Assistant Account Manager supports employee oversight and training, post documentation and upkeep, department reporting and communications, and applicable security sub-units. The position also responds to incidents and emergencies, supports client relationships, and raises personnel concerns to appropriate management. It may occasionally perform Security Professional duties by standing post, but no more than 50% of working time in any given workweek.

The listed annual salary range is $50,715.20–$60,715.20.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Possess a valid state Guard License, or have applied for and be issued one before employment; maintain active status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions: valid driver’s license and at least one year of driving experience; a clean driving record as specified in the posting; the minimum insurance required by Company policy; and ability to safely operate a vehicle.
• Ability to take initiative, prioritize multiple competing assignments, and manage deadlines.
• Strong customer service orientation, including professional resolution of client issues and de-escalation of situations.
• Professional, articulate, and able to exercise independent judgment and discretion.
• Ability to train and coach others and consistently enforce post orders, security standards, and company policies.
• Outstanding verbal and written communication skills and ability to interact with all organizational levels, including clients, as a team player.
• Availability to work outside the normal shift schedule as needed and accessibility by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager in coordinating technical and managerial aspects of the security contract at the assigned location.
• Assign tasks to Security Professionals and direct their work throughout the day.
• Supervise, motivate, coach, and train Security Professionals; evaluate their performance and recommend assignments.
• Maintain and update the Post Order manual and other post and training information, and ensure the post is clean, organized, and properly maintained.
• Assist with employee interviews and evaluations, and conduct on-the-job training for new employees or when post orders change.
• Oversee Security Department reports, logs, and pass-downs, and distribute communications and other information to Security Professionals as directed.
• Manage and supervise applicable Security Department sub-units, such as the fire control room, command center, and loading docks; may prepare work orders and paperwork for extra security coverage.
• Respond to minor incidents, ensure appropriate action and reporting, and notify the appropriate parties in a timely manner.
• Identify personnel concerns, including payroll or employee relations issues, and forward them to the Account Manager or Field Supervisor; may write reports or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and may administer such actions only at the Account Manager’s direction and with required prior approval.
• Respond to client or site emergencies and communicate as appropriate with the Account Manager, Field Supervisor, Branch Manager, or Regional Manager.
• Maintain positive client and security relationships through frequent tenant or client contact and support.
• May perform Security Professional duties, including standing post, as needed, but not more than 50% of time in any workweek.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED