Security Operations Assistant Account Manager (DoD Cleared)

Allied Universal • Moorestown Township, NJ

5d • $52,878 - $62,878

About The Position

Allied Universal is hiring an Assistant Account Manager to assist the Account Manager with supervisory, training, and operational functions at an assigned security post, following post orders, client instructions, and internal procedures. The role supports execution of the security contract and is the first direct supervisory contact for shift supervisors or Security Professionals regarding performance, operations, and department needs. Allied Universal provides a week-long management onboarding course with best practices, tools, and guidance.

The Assistant Account Manager supervises, motivates, coaches, and trains Security Professionals; helps maintain post documentation and the post itself; supports hiring and onboarding; oversees department reporting and sub-units; responds to incidents and emergencies; and helps maintain positive client relationships. The position may occasionally perform Security Professional duties by standing post, but that work must not exceed 50% of any workweek.

The position requires a Secret clearance or the ability to obtain one; candidates with an active clearance will be considered first. The annual salary range is $52,878.40–$62,878.40.

Requirements

• High school diploma or equivalent.
• Three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, and/or military.
• Must have a Secret clearance or be able to obtain one; active clearance holders will be considered first.
• Possess a valid state Guard License, or apply for and obtain one before employment; maintain active status and carry the license while on duty.
• Successfully complete a background investigation and post-offer/pre-employment drug and alcohol test.
• For driving positions, possess a valid driver’s license with at least one year of driving experience, a clean driving record as specified in the posting, insurance meeting Company policy, and the ability to safely operate a vehicle.
• Demonstrate initiative and the ability to prioritize multiple competing assignments and manage deadlines.
• Demonstrate strong customer service and the ability to resolve client issues professionally and de-escalate situations.
• Be professional, articulate, and able to exercise independent judgment and discretion.
• Be able to train and coach others and consistently enforce post orders, security standards, and company policies.
• Have outstanding verbal and written communication skills and the ability to interact successfully at all organizational levels, including with clients, while working as a team player.
• Be available to work outside the normal shift schedule as needed and accessible by phone or pager 24/7 for emergency response.

Nice To Haves

• College education or business classes.
• Experience in scheduling, operations, or other security-industry functions.
• Ability to write effective, concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Responsibilities

• Assist the Account Manager in coordinating technical and managerial aspects of executing the security contract at the assigned location.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors, where applicable, or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals; evaluate their work performance and make recommendations regarding assignments.
• Ensure the Post Order manual and other post and training information are maintained and updated, and that the post is maintained, clean, and organized.
• Assist the Account Manager with interviewing and evaluating new employees; conduct on-the-job training in coordination with Shift Supervisors, including orientation to the post, post orders, routine responsibilities, emergency responses, and client needs.
• Oversee reports, logs, and pass-downs generated by and for the Security Department, and distribute communications and other information to Security Professionals as directed.
• Manage and supervise applicable Security Department sub-units, such as a fire control room, command center, and loading docks; generate work orders and paperwork for extra security coverage requests as needed.
• Respond to minor incidents, ensure appropriate action is taken, complete required reports, and notify appropriate parties promptly.
• Identify personnel problems, including payroll issues and employee-relations complaints, and refer them to the Account Manager or Field Supervisor; write reports or assist with investigations as directed.
• Recommend counseling or disciplinary action, including termination, and administer such actions only when specifically directed and approved.
• Respond to client or site emergencies and ensure appropriate communication with the Account Manager, Field Supervisor, Branch Manager, and/or Regional Manager.
• Maintain positive client and security relationships through frequent tenant and client contact and support.
• Occasionally perform Security Professional duties, such as standing post, as needed, for no more than 50% of any given workweek.
• Be available to work outside the normal shift schedule as needed and remain accessible by phone or pager 24/7 for emergency response.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED