Assistant Account Manager I - Parking Operations - non-exempt

Propark Mobility • Houston, TX

12d • $19 - $21

About The Position

The Assistant Account Manager I supports daily parking operations at Propark Mobility’s Kirby Grove location in Houston, Texas. The position supervises and manages frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel. It handles customer complaints and operational issues, serves as a liaison among customers, staff, and management, and assists with training, staffing, scheduling, payroll, reporting, and administrative duties. The role may fill in for frontline associates or the Account Manager as needed.

The position also supports shuttle fleet upkeep and maintenance, monitors the safety and cleanliness of the parking facility, manages damage claims, and processes cash receipts and bank deposits. It helps ensure compliance with company and client policies and procedures. This is a full-time, non-exempt position paying $19.00–$21.00 per hour, scheduled Tuesday through Saturday from 11 a.m. to 7 p.m. The role may require work on weekends and holidays.

Requirements

• Supervisory experience in the parking, customer service, and/or hospitality industries.
• Organized, honest, thoughtful, trustworthy, loyal, and dependable approach to work.
• Self-sufficient, resourceful, and decisive.
• Impeccable conversational and written communication skills.
• Exceptional people skills and ability to deliver strong results.
• Flexible schedule; the position may require working weekends and holidays.

Nice To Haves

• Previous parking industry experience; a hospitality focus is also a strong asset.
• Progressive supervisory experience overseeing a frontline team.
• Some experience with scheduling and payroll.

Responsibilities

• Supervise and manage frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel.
• Handle customer complaints and day-to-day operational issues.
• Act as a liaison between customers, staff, and management.
• Make meaningful recommendations regarding hiring, productivity appraisals, and employee discipline, including termination.
• Assist with training cashiers, valets, and shuttle drivers to meet job expectations.
• Provide continuous customer service training for Propark employees at the assigned location.
• Assist with shuttle fleet upkeep, preventative maintenance, and repairs.
• Assist the office manager with administrative duties.
• Patrol and monitor the safety and cleanliness of the parking garage and facility.
• Serve as the point of contact for damage claims and ensure incidents are fully addressed.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports; ensure deposits are accurate and safeguarded.
• Assist in reviewing work schedules to maintain adequate coverage while minimizing expenses.
• Assist with reconciling time cards and submitting payroll for Propark staff.
• Ensure compliance with company and client policies and procedures.
• Fill in for frontline associates during absences as needed.
• Fill in for the Account Manager during absences or on second shift/weekends as needed.
• Prepare reports and surveys and conduct special projects as needed.

Benefits

• Free parking while working at the assigned Propark location.
• Flexible scheduling.
• Paid holidays.
• Wellness benefit provided according to city or state mandates.
• Free and confidential employee assistance program, including three free counseling sessions for each employee and each household family member.
• For full-time employees: paid vacation and an extra day off on their birthday.
• For full-time employees: benefits package including medical, HSA, FSA, dental, vision, six supplemental insurance options, commuter benefits, pet insurance, and 401(k).
• Seven paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating birthday holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed