Assigner NP

NiSource•Merrillville, IN

1d•$62,000 - $86,800•Onsite

About The Position

This is an onsite position with a non-traditional schedule of 4x4 (4 days on 4 days off) work schedule 5am-5pm (12-hour shift) including weekends and holidays and rotating days off. Assigns the daily work orders and activities of gas service employees based on workload requests and manpower availability. Prioritizes and assigns daily work orders to optimize utilization of resources. Prioritizes and reassigns daily work orders as needed to ensure orders are completed timely. Dispatch all emergency orders including gas leaks, fire calls and monoxide orders timely and professionally. Monitors work throughout the day and reprioritizes and reassigns work as necessary to properly manage overtime. Assigns labor and equipment resources that will support the schedule. Coordinates the distribution of work to maximize operations effectiveness. Works with schedulers and field operation leaders to ensure the appropriate prioritization and routing of daily work. Manages the backlog of undated and filler work that needs to get done. Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained. Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, ESSO and all others that may apply to ensure a collaborative and effective link. Coordinates with others, as appropriate (including outside parties, utilities and internal resources/departments). Perform crew adjustments on resource constraints (e.g., employee call out) and notify supervisor of employees off time. Perform other resource updates, as necessary. Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints. Reschedules work (if needed) and ensures that customers are informed of the updated status. Must be able to work a rotating schedule of 4 days on 4 days off 5am-5pm (12-hour shift) including weekends and holidays.

Requirements

Two years of experience in Distribution Operations or equivalent work experience.
Basic computer skills.
Customer focus driven
Demonstrated organizational skills.
Good communication skills, both written and oral.
Must be able to work a rotating schedule of 4 days on 4 days off 5am-5pm (12-hour shift) including weekends and holidays.

Nice To Haves

Associate's degree from an accredited institution or equivalent work experience.
Knowledge of Distribution Operations policies.

Responsibilities

Assigns the daily work orders and activities of gas service employees based on workload requests and manpower availability.
Prioritizes and assigns daily work orders to optimize utilization of resources.
Prioritizes and reassigns daily work orders as needed to ensure orders are completed timely.
Dispatch all emergency orders including gas leaks, fire calls and monoxide orders timely and professionally.
Monitors work throughout the day and reprioritizes and reassigns work as necessary to properly manage overtime.
Assigns labor and equipment resources that will support the schedule.
Coordinates the distribution of work to maximize operations effectiveness.
Works with schedulers and field operation leaders to ensure the appropriate prioritization and routing of daily work.
Manages the backlog of undated and filler work that needs to get done.
Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained.
Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, ESSO and all others that may apply to ensure a collaborative and effective link.
Coordinates with others, as appropriate (including outside parties, utilities and internal resources/departments).
Perform crew adjustments on resource constraints (e.g., employee call out) and notify supervisor of employees off time.
Perform other resource updates, as necessary.
Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints.
Reschedules work (if needed) and ensures that customers are informed of the updated status.

Benefits

Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.
Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.
We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.
We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.
NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may also be considered for other roles that match your skills and experience.
If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320
Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.
NiSource participates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.
E-Verify Poster (English and Spanish)
Right to Work Poster (English and Spanish)