Asset Recovery Representative 1

P1FCU•Lewiston, ID

3d•Onsite

About The Position

The Asset Recovery Representative maintains professional rapport with members while complying with fair debt protection requirements and balancing member needs with protection of credit union assets. The representative interviews members, listens for information relevant to delinquency and potential assistance, researches past-due accounts, and refers workout options to management. The role requires understanding delinquency and appropriate next steps, along with compliance with applicable federal and state rules and regulations, including required Bank Secrecy Act training. The position handles collection activity on delinquent accounts and credit cards, negotiates promises to pay, responds to calls and emails, researches payment allocation issues, and takes additional actions such as skip tracing, garnishments, levies, and repossession referrals. It also reviews accounts for possible repossession, explains voluntary surrender, verifies title perfection, checks vehicle values and history, and understands how repossession sale proceeds are applied. Other duties include working negative share and share-draft accounts, assisting with vehicle transportation as needed, handling bankruptcy referrals and third-party collection agency statements, and applying balances through general ledger accounts. Work is primarily sedentary in an indoor, climate-controlled shared work area with minimal noise. The role involves routine computer and office-equipment use, regular interaction with members and other contacts, and the ability to handle sensitive information, multiple priorities, and deadlines. Extended hours may be required or requested by management.

Requirements

Six months to two years of similar or related experience, including time spent in preparatory positions.
A two-year college degree or completion of a specialized course of study at a business or trade school; equivalent experience may substitute for the degree.
Teller experience is required.
Familiarity with accounting and general ledgers.
Ability to type 35–40 words per minute.
Microsoft Word and Excel experience.
Ability to use a 10-key keypad by touch.
Exceptional organizational skills and ability to multitask.
Ability to work extended hours whenever required or requested by management.
Ability to perform primarily sedentary work, with limited physical exertion and occasional lifting of up to 10 pounds; ability to climb or descend stairs in an emergency.
Ability to operate routine office equipment, including a telephone, copier, facsimile machine, and calculator.
Ability to routinely work on a computer for an average of 6–8 hours per day when necessary.
Regular, reliable, and timely attendance.
Ability to work independently or with limited supervision, and effectively alone or as part of a team.
Ability to read and follow written instructions and oral instructions, and to communicate clearly and logically.
Ability to deal calmly and professionally with diverse personalities inside and outside the organization, while demonstrating discretion and high levels of customer service.
Ability to maintain composure under deadline pressure and requirements for accuracy and quality, handle a fast pace, and manage multiple simultaneous and changing priorities.
Ability to exercise discretion with confidential internal and external matters.

Nice To Haves

General accounting experience.
Bilingual Spanish ability.

Responsibilities

Make calls on accounts in collection queues and on credit cards; negotiate promises to pay; answer incoming calls; and send and respond to emails.
Review first-payment defaults and research potential missing payment allocations.
Refer accounts for repossession as needed; call references and perform skip tracing; obtain information about members’ ability to pay or locate collateral; and complete subsequent action forms.
Process garnishments and levies.
Review delinquent accounts for possible repossession recommendations or other necessary action.
Explain voluntary surrender, complete voluntary surrender forms, verify title perfection, look up vehicle values, run Carfax reports, and understand the repossession sale process and application of sale proceeds.
Work negative share and share-draft accounts.
Help transport vehicles or staff as needed; calculate redemption and loan payoff amounts, including repossession and closing fees; pull credit as needed; and follow bankruptcy account restrictions on contact and payment requests.
Complete bankruptcy referral forms and attach required documents.
Review statements from third-party collection agencies and apply balances correctly using general ledger accounts.
Comply with applicable federal and state rules and regulations, including Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, FCRA/FACTA, and Fair Debt Collections Act requirements.
Attend initial and ongoing annual Bank Secrecy Act training.
Perform other duties as assigned.