Asset Recovery Coordinator - Monday - Friday 11:30A -8P - Hybrid

ZOLL Medical Corporation•Pittsburgh, PA

57d•$18 - $22•Hybrid

About The Position

The Asset Recovery Coordinator works within the Asset Recovery Department to coordinate the recovery of medical equipment by working directly with customers (internal and external). ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Requirements

High School Diploma required
2+ years demonstrated computer skills with strong MS 365 experience required
2+ years demonstrated strong customer service skills required

Nice To Haves

Bachelor's Degree preferred
Bi-lingual skillset (English and Spanish) preferred

Responsibilities

Field inbound calls from internal and external customers to complete the End of Use process
Complete outbound calls to customers regarding status of LifeVest and/or HFMS and AMS use
Drive efforts to ensure the timely return of equipment
Handle administrative tasks of creating RMAs and opening Return Orders to track all serialized equipment that is to be returned
Facilitate the successful return of equipment from the customer back to ZOLL, including the scheduling of UPS or arranging for pickups by field representatives
Review Customer Call Reports, Patient Agreements, and other documentation to obtain all applicable contact information
Provide accurate and prompt customer service
Coordinate with key stakeholders to ensure the timeliest return of equipment
Manage Return Orders within established parameters
Navigate and manage difficult conversations
Contact patients and members of the field sales team to relay and/or obtain pertinent information and documentation
Perform other duties as assigned by Management