Asset Protection Specialist

Kroger•Denver, CO

About The Position

Protect company assets by carrying out safety initiatives, inventory recovery, and programs to reduce internal and external theft. Help reduce inventory, time, and asset losses; monitor surveillance equipment; and work with the district asset protection manager to implement and oversee asset protection initiatives. Identify, observe, and apprehend shoplifters and others involved in criminal activity affecting the company. Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role conducts investigations and surveillance, performs physical security checks, reports findings, and partners with law enforcement. It supports the implementation and effectiveness of asset protection strategies at the store level, tests store asset protection equipment, and travels to locations throughout the division. The schedule may vary and includes weekends.

Requirements

High school diploma or GED.
Excellent oral and written communication skills.
Exceptional customer service skills.
Demonstrated ability to maintain integrity, honesty, and professionalism.
Ability to diffuse confrontational situations.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree.
One year of retail asset protection experience.
Multi-store asset protection experience.
Wicklander Certification.
Operational knowledge of CCTV systems.

Responsibilities

Conduct plainclothes surveillance to detect internal and external loss within a store environment.
Conduct internal and external investigations, report findings to appropriate stakeholders, and apprehend individuals involved in illegal acts.
Comply with federal, state, and local laws and company policies and procedures.
Conduct physical security checks and recommend ways to prevent loss and improve profitability.
Partner with law enforcement and prepare case reports for criminal prosecution.
Identify and resolve conditions or behaviors affecting shrink, safety, and profitability by auditing for compliance and communicating asset protection awareness.
Serve as a district and division liaison to identify and develop solutions to reduce waste.
Complete thorough reports on asset protection activities.
Support the district asset protection manager in executing asset protection initiatives.
Ensure asset protection strategies are implemented and effective at the store level.
Assist the district asset protection manager with external and internal investigations.
Testify in court and labor hearings on behalf of the company.
Ensure compliance with corporate policies and procedures.
Test the functionality of store asset protection equipment, including EAS, Lane Hawk, and CCTV.
Travel to locations throughout the division and work a varied schedule, including weekends.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.