ASSET PROTECTION SPECIALIST

The Kroger Co. • Nashville, TN

1d

About The Position

The Asset Protection Specialist protects company assets by carrying out safety initiatives, recovering inventory, and reducing internal and external theft. The role helps reduce losses of inventory, time, and assets; monitors surveillance equipment; and partners with the district asset protection manager to implement and oversee asset protection initiatives. The specialist identifies, observes, and apprehends shoplifters and others involved in criminal activity affecting the company, while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

The position involves conducting surveillance and investigations, reporting findings, supporting law enforcement and criminal prosecutions, and ensuring asset protection strategies and policies are implemented effectively at store level. It requires travel to locations throughout the division, a varied schedule that includes weekends, and the ability to work cooperatively in a fast-paced and sometimes stressful environment. The specialist may provide direct support to minors, individuals with special needs, and older adults, and must be able to perform essential job functions with or without reasonable accommodation.

Requirements

• High school diploma or GED.
• Excellent oral and written communication skills.
• Exceptional customer service skills.
• Demonstrated ability to maintain integrity, honesty, and professionalism.
• Ability to diffuse confrontational situations.

Nice To Haves

• Bachelor's degree.
• One year of retail asset protection experience.
• Multi-store asset protection experience.
• Wicklander Certification.
• Operational knowledge of CCTV systems.

Responsibilities

• Conduct plainclothes surveillance to detect internal and external loss within a store environment.
• Conduct internal and external investigations, report findings to appropriate stakeholders, and apprehend individuals involved in illegal acts.
• Comply with federal, state, and local laws and company policies and procedures while carrying out responsibilities.
• Conduct physical security checks and make recommendations to prevent loss and improve profitability.
• Partner with law enforcement and prepare case reports for criminal prosecution.
• Identify and resolve conditions or behaviors affecting shrink, safety, and profitability by auditing for compliance and communicating asset protection awareness.
• Serve as a district and division liaison to identify and develop solutions to reduce waste.
• Complete thorough reports on asset protection activities.
• Support the district asset protection manager in executing asset protection initiatives.
• Ensure implementation and effectiveness of asset protection strategies at store level.
• Assist the district asset protection manager with external and internal investigations.
• Testify in court and labor hearings on behalf of the company.
• Ensure compliance with corporate policies and procedures.
• Test the functionality of store asset protection equipment, including EAS, Lane Hawk, and CCTV, during store visits.
• Travel to locations throughout the division and maintain the ability to work a varied schedule, including weekends.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED