Asset Protection Specialist (Full Time)

Green Thumb•Chelsea, MA

About The Position

Green Thumb Industries and RISE Dispensaries are hiring an Asset Protection Specialist to provide a welcoming, concierge-style experience while supporting safety, security, compliance, and store operations. This is an active, customer-facing role that combines hospitality, customer service, and safety leadership. Asset Protection Specialists are expected to be approachable, professional, alert, and mobile throughout their shifts, helping guests and team members feel safe, respected, and cared for. The role includes greeting visitors, managing check-in, answering common questions, monitoring the premises, de-escalating situations, responding to incidents, supporting emergency preparedness, and conducting visual inspections. Specialists collaborate with store teams and leadership, share information about guest interactions and risks, and help train new Asset Protection Specialists. Work takes place in a fast-paced retail environment, with some duties outdoors in varying weather and possible exposure to cannabis or allergens. The stated pay range is $20–$21 USD. Positions may be eligible for a discretionary annual incentive based on organizational and individual performance.

Requirements

At least one year of customer-facing or concierge experience is strongly preferred.
Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends, based on business needs.
Maintain reliable, responsible, and dependable attendance.
Pass all required background checks, including state-specific cannabis employment requirements.
Have a valid driver’s license or state ID.
Be at least 21 years old and meet all state-specific cannabis employment requirements.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Remain alert and responsive for prolonged periods, potentially the duration of a scheduled shift or workday.
Move around the dispensary to fulfill work assignments and assist patients or customers in various locations; remain stationary when required by business needs.
Communicate directly with individuals and groups.
Operate point-of-sale systems, computers, and office productivity equipment, and use online programming and software including word processing, database management, spreadsheets, and email.
Inspect and receive detailed information, including patient or customer dates of birth, order information, and inquiries.
Move inventory and materials weighing up to 30 pounds independently and position oneself to move inventory and materials in storage areas.
Be comfortable standing or walking for extended periods, potentially the duration of a scheduled shift or workday, and working indoors and outdoors.
Have a friendly, professional demeanor and excellent interpersonal skills.
Remain calm and empathetic in stressful situations.
Demonstrate excellent customer service skills.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with various audiences.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Demonstrate professionalism and integrity, including when handling confidential information and complying with HIPAA requirements.

Nice To Haves

Familiarity with point-of-sale systems and/or compliance technology is preferred.
Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.

Responsibilities

Greet visitors warmly and manage check-in professionally and efficiently while upholding compliance standards.
Provide basic concierge support by answering common questions and directing traffic.
Maintain a visible, approachable, and responsive presence to deter incidents and promote calm and order.
Monitor store entry and exit areas, site perimeters, and other premises areas for safety, comfort, and compliance.
De-escalate situations with empathy, tact, and clear communication.
Support team members and store operations on safety, cleanliness, compliance, and guest flow, including escorting customers and visitors.
Remain alert and mobile throughout the shift and promptly report and respond to safety, security, or compliance incidents.
Support emergency procedures and preparedness, including fire, evacuation, and weather response.
Conduct visual inspections and checks according to standard operating procedures to maintain a secure, hazard-free environment.
Build relationships and mutual trust with store teams, leadership, and customers.
Share information about guest interactions, safety concerns, and security risks with transparency and discretion.
Support training of new Asset Protection Specialist team members by modeling warm, professional, and compliant behavior.
Perform other duties as assigned.