Asset Protection Specialist (Full Time)

Green Thumb•Chelsea, MA

6d•$20 - $21

About The Position

At Green Thumb Industries and RISE Dispensaries, the Asset Protection Specialist (APS) is a welcoming, professional presence who helps create an elevated, concierge-style guest experience while supporting safety, security, compliance, and store operations. The role combines hospitality, customer service, and safety leadership. APS team members remain active and mobile, helping guests and colleagues feel safe, respected, and cared for. The APS greets visitors, manages check-in, answers common questions, directs traffic, monitors the premises, and responds appropriately to safety, security, and compliance concerns. The position also supports emergency preparedness, conducts visual inspections, collaborates with store teams, and helps train new APS team members. It is an active, customer-facing retail role that may involve working indoors and outdoors, including in varying weather conditions.

Requirements

Meet scheduling and availability requirements, including the ability to work varying shifts such as mornings, days, nights, and weekends.
Maintain reliable, responsible, and dependable attendance.
Pass required background checks, including state-specific cannabis employment requirements.
Possess a valid driver's license or state ID.
Be at least 21 years old and meet all state-specific cannabis employment requirements.
Remain compliant with all legal and company regulations for working in the cannabis industry.
Remain alert and responsive for prolonged periods, up to the duration of a scheduled shift or workday.
Move around the dispensary to fulfill assignments and assist patients or customers in different locations.
Remain stationary when required to meet business needs.
Communicate directly with individuals and groups.
Operate a point-of-sale system, computer, and office productivity equipment and software, including word processing, database management, spreadsheets, and email.
Inspect and receive detailed information, including dates of birth, order information, and customer inquiries.
Move inventory and materials weighing up to 30 pounds independently and position oneself to move items in storage areas.
Stand or walk for extended periods, up to the duration of a scheduled shift or workday, and work indoors and outdoors.
Demonstrate a friendly, professional demeanor and excellent interpersonal skills.
Remain calm and empathetic in stressful situations and consistently demonstrate excellent customer service.
Establish and maintain effective working relationships with employees.
Listen well and communicate effectively, verbally and in writing, with various audiences.
Understand applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
Follow instructions and incorporate constructive criticism from managers.
Demonstrate professionalism and integrity, including handling confidential information and complying with HIPAA requirements.

Nice To Haves

At least one year of customer-facing or concierge experience is strongly preferred.
Familiarity with POS systems and/or compliance technology is preferred.
Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.

Responsibilities

Greet visitors warmly and positively as the first point of contact.
Manage visitor check-in professionally and efficiently while upholding compliance standards.
Answer common questions and direct guest traffic.
Maintain a visible, approachable, and responsive presence to deter incidents and promote calm and order.
Monitor the store entry and exit, site perimeters, and other areas of the premises for safety, comfort, and compliance.
De-escalate situations with empathy, tact, and clear communication.
Support team members and store operations with safety, cleanliness, compliance, and guest flow.
Escort customers and visitors and remain alert and mobile throughout the shift.
Report and respond appropriately and urgently to safety, security, or compliance incidents.
Support emergency procedures and preparedness, including fire, evacuation, and weather response.
Conduct visual inspections and checks in accordance with SOPs to maintain a secure, hazard-free environment.
Build relationships and mutual trust with store teams, leadership, and customers.
Share information about guest interactions, safety concerns, and security risks transparently and discreetly.
Support training of new APS team members by modeling warm, professional, and compliant behavior.
Perform other duties as assigned.