Asset Protection & Safety Manager

Retail and Dining Positions•Charlotte, NC

About The Position

The Asset Protection & Safety Manager is responsible for providing First Class Service to all customers, employees, and business partners, and for assisting in providing a respectful working environment for everyone. This role involves conducting store walk-throughs to increase associate awareness and partnerships, celebrating successes, and identifying training opportunities, policy violations, and acts of associate dishonesty. The manager will also conduct training in all aspects of Asset Protection and Safety, including department-specific onboarding for new associates. They will attend and participate in all platform leadership meetings, sharing shrink and safety trends, audit results, training opportunities, and platform successes. Key responsibilities include monitoring and investigating Cash Over/Shorts, deposit variances, voucher losses, and fraud chargebacks, as well as monitoring camera system functionality and resolving outage issues. The role supports weekly and monthly operational, receiving, asset protection, and safety audits, and addresses areas of risk by assisting in training and implementing company-approved safety and inventory control policies and processes. The manager will maintain all Asset Protection and Safety Awareness programs, provide partnership, investigate, and assist in resolving the root causes for all Workers Comp and General Liability claims. They will implement Shrink and Safety focus plans to minimize risk exposures and support the platform in achieving profitability goals. This role leads internal and external theft and fraud investigations using Exception Based Reporting (EBR), video review, associate interviews, inventory analytics, and employee relations information. The manager will leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders to facilitate successful deterrence and prosecutions. They will review weekly/monthly P&L, Power BI, and SAP reports to determine potential areas of loss, and assist in the preparation, physical counting, and reconciliation of the yearly retail physical inventory. Additionally, the manager will review the weekly delivery schedule for offsite warehouses, reporting any Geo-Fence violations, driving violations, or deviations from the schedule. They will maintain functionality and controls of all keys, safes, and alarm panels, including managing access changes, and respond to all alarm calls.

Requirements

First Class Service
Respectful working environment
Conduct store walk throughs
Conduct training in all aspects of Asset Protection and Safety
Attend and participate in all platform leadership meetings
Monitor and investigate all Cash Over/Shorts
Monitor the functionality of all camera systems
Support weekly and monthly Operational, Receiving, Asset Protection, and Safety audits
Address areas of risk and assist in training and implementing company approved safety and inventory control policies and processes
Maintain all Asset Protection and Safety Awareness programs
Provide partnership, investigate, and assist in resolving the root causes for all Workers Comp and General Liability claims
Implement Shrink and Safety focus plans
Lead Internal and External theft and fraud investigations utilizing (EBR) Exception Based Reporting, video review, associate interviews, inventory analytics, and employee relations information
Leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders
Review the weekly/monthly P&L, Power BI, and SAP reports
Assist in the preparation, physical counting, and the reconciliation of our yearly retail physical inventory
Review weekly delivery schedule for offsite warehouses
Maintain functionality and controls of all keys, safes, and alarm panels
Respond to all alarm calls

Responsibilities

Provide First Class Service to all customers, employees and business partners and assist in providing a respectful working environment for everyone
Conduct store walk throughs to increase associate awareness and partnerships, celebrate successes, and identify training opportunities, policy violations, and acts of associate dishonesty
Conduct training in all aspects of Asset Protection and Safety, including department specific onboarding for all new associates
Attend and participate in all platform leadership meetings and share shrink and safety trends, audit results, training opportunities, and platform successes
Monitor and investigate all Cash Over/Shorts, including deposit variances, voucher losses and fraud chargebacks
Monitor the functionality of all camera systems and report and resolve outage issues in a timely manner
Support weekly and monthly Operational, Receiving, Asset Protection, and Safety audits, in the platform and off-site warehouse
Address areas of risk and assist in training and implementing company approved safety and inventory control policies and processes with assistance from RAPSM and FGM
Maintain all Asset Protection and Safety Awareness programs in the location
Provide partnership, investigate, and assist in resolving the root causes for all Workers Comp and General Liability claims
Implement Shrink and Safety focus plans to minimize risk exposures and support the platform in achieving profitability goals
Lead Internal and External theft and fraud investigations utilizing (EBR) Exception Based Reporting, video review, associate interviews, inventory analytics, and employee relations information
Leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders, to facilitate successful deterrence and prosecutions
Review the weekly/monthly P&L, Power BI, and SAP reports to determine potential areas of loss
Assist in the preparation, physical counting, and the reconciliation of our yearly retail physical inventory
Review weekly delivery schedule for offsite warehouses and report any Geo-Fence violations, driving violations, or deviation from the schedule to platform management
Maintain functionality and controls of all keys, safes, and alarm panels including removing and changing accesses as needed
Respond to all alarm calls